Math applications not running in Windows 11

Anonymous
2023-03-19T11:06:58+00:00

Greetings,

I am having a tedious issue with a couple of Math applications on a brand-new Windows 11 desktop. Microsoft Mathematics and MaThType 6.9d show the splash screen but then nothing happens: they do not show up. Net Framework 3.5 is turned on and Windows update does not show anything left to install. Here are the device and Windows specifications.

Processor Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz 3.60 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 21H2
OS build 22000.1696
Experience Windows Feature Experience Pack 1000.22000.1696.0

On other PCs - both Windows 11 and Windows 10 - I do not have this issue. Because it affects two Math applications, I guess it must be related to a common cause. But what could it be? I'm really stuck if I cannot use them, in particular mathtype.

Thank you in advance for any help.

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2023-03-20T09:06:42+00:00

    The last MathApp error report

    Description

    Stopped working

    Faulting Application Path: C:\Program Files\Microsoft Mathematics\MathApp.exe

    Problem signature

    Problem Event Name: CLR20r3

    Problem Signature 01: mathapp.exe

    Problem Signature 02: 4.0.1108.0

    Problem Signature 03: 4cdb0805

    Problem Signature 04: System.Windows.Forms

    Problem Signature 05: 2.0.0.0

    Problem Signature 06: 6090d2c8

    Problem Signature 07: 4f73

    Problem Signature 08: 92

    Problem Signature 09: System.ArgumentException

    OS Version: 10.0.22621.2.0.0.256.48

    Locale ID: 2057

    Extra information about the problem

    Bucket ID: fd79ae7f06930fbefa16acac9f474b2f (1879879751880362799)

    The last MathType error report

    Description

    Faulting Application Path: C:\Program Files (x86)\MathType\MathType.exe

    Problem signature

    Problem Event Name: BEX

    Application Name: MathType.exe

    Application Version: 2018.2.2.76

    Application Timestamp: 5a74e38e

    Fault Module Name: MathType.exe

    Fault Module Version: 2018.2.2.76

    Fault Module Timestamp: 5a74e38e

    Exception Offset: 000da148

    Exception Code: c0000409

    Exception Data: 00000002

    OS Version: 10.0.22621.2.0.0.256.48

    Locale ID: 2057

    Additional Information 1: b404

    Additional Information 2: b404f9b5b7c94197299dbd3845925820

    Additional Information 3: 9b4f

    Additional Information 4: 9b4f4b6ad53180518c2b191ec244bff7

    Extra information about the problem

    Bucket ID: 6b40f7cd9802e8de547b1ca8f5318d8a (1475804814887718282)

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  2. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-03-20T08:55:38+00:00

    Ok. Double-clicking on a MathApp and a MathType entry might show the error message details. If they point to a specific DLL, we may try replacing it. Let's see.

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  3. Anonymous
    2023-03-20T08:49:43+00:00

    Here is the log for mathtype

    https://1drv.ms/u/s!AgBRQ6GYkPGlgyUsxiRC4DRV518b?e=6wjNGu

    The WER report is attached. I do not know if I can export some details, there is no "menu" in this report.

    I'll try to play with the fonts, hoping not to screw up the system... But my system is multilingual, including Japanese. I cannot reset fonts to English only, otherwise several files and apps will no nolger be accessible.

    Image

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  4. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-03-20T08:32:13+00:00

    Other than the per-user fonts, here are some other differences I found:

    The "FontSubstitutes" key has some additional entries. The extra items are in non-english characters.

    If you'd like to remove the extra entries, you may apply FontSub.reg. Note: It also resets your per-user Fonts registry key, which is empty by default. Create a Restore Point first if required.

    In a default installation, the value "SQMEnabled" doesn't exist under this key.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Mathematics\Standalone\4.0\

    But it exists in your system. SQMEnabled is set to DWORD 0x0000001.

    After reading this file "C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll" Microsoft Math generates an error report (Windows Error Reporting).

    The View Reliability History in the classic Control Panel should show more information about the WER report.

    By the way, the per-user fonts can be removed via Windows RE.

    Tracing "MaThType 6.9d" might be a good idea, when you're free.

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  5. Anonymous
    2023-03-20T07:39:44+00:00

    Sorry, I'm not used to OneDrive. Hope this link works https://1drv.ms/u/s!AgBRQ6GYkPGlgySSzLJF-BuvOsx_?e=8hkbOe

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