Math applications not running in Windows 11

Anonymous
2023-03-19T11:06:58+00:00

Greetings,

I am having a tedious issue with a couple of Math applications on a brand-new Windows 11 desktop. Microsoft Mathematics and MaThType 6.9d show the splash screen but then nothing happens: they do not show up. Net Framework 3.5 is turned on and Windows update does not show anything left to install. Here are the device and Windows specifications.

Processor Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz 3.60 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 21H2
OS build 22000.1696
Experience Windows Feature Experience Pack 1000.22000.1696.0

On other PCs - both Windows 11 and Windows 10 - I do not have this issue. Because it affects two Math applications, I guess it must be related to a common cause. But what could it be? I'm really stuck if I cannot use them, in particular mathtype.

Thank you in advance for any help.

Windows for home | Windows 11 | Files, folders, and storage

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-03-20T13:46:43+00:00

    The ProcMon log you uploaded is the previous PML log (3rd one, I think). The file size and date modified are the same. If you rerun the trace, please save all events.

    And the error in WinDbg seems to be gone after replacing the module. But the "second chance" error occurs, which I can't repro here. This is from my WinDbg window.

    * * * * *

    com\oleaut32\stdtypes\pictobj.cpp(3103)\ole32.dll!00007FFE3B1E4EB6: (caller: 00007FFE3B1E59D2) LogHr(3) tid(10c) 8007029C An assertion failure has occurred.

    com\oleaut32\stdtypes\pictobj.cpp(3103)\ole32.dll!00007FFE3B1E4EB6: (caller: 00007FFE3B1E59D2) LogHr(4) tid(10c) 8007029C An assertion failure has occurred.

    com\oleaut32\stdtypes\pictobj.cpp(3103)\ole32.dll!00007FFE3B1E4EB6: (caller: 00007FFE3B1E59D2) LogHr(5) tid(10c) 8007029C An assertion failure has occurred.

    com\oleaut32\stdtypes\pictobj.cpp(3103)\ole32.dll!00007FFE3B1E4EB6: (caller: 00007FFE3B1E59D2) LogHr(6) tid(10c) 8007029C An assertion failure has occurred.

    ModLoad: 000000002a4c0000 000000002a536000 AppSkin1.dll

    ModLoad: 000000002a540000 000000002a5b6000 AppSkin1.dll

    ModLoad: 000000002a4c0000 000000002a536000 C:\Program Files\Microsoft Mathematics\AppSkin1.dll

    ModLoad: 000000002a4c0000 000000002a536000 C:\Program Files\Microsoft Mathematics\AppSkin1.dll

    ModLoad: 00007ffde6f20000 00007ffde6f44000 C:\WINDOWS\system32\msctfui.dll

    ModLoad: 00007ffe36430000 00007ffe36563000 C:\WINDOWS\SYSTEM32\CoreMessaging.dll

    ModLoad: 00007ffe33600000 00007ffe3396c000 C:\WINDOWS\SYSTEM32\CoreUIComponents.dll

    ModLoad: 00007ffe355b0000 00007ffe355b7000 C:\WINDOWS\SYSTEM32\shfolder.dll

    ModLoad: 00007ffe382d0000 00007ffe38312000 C:\WINDOWS\SYSTEM32\SspiCli.dll

    ModLoad: 00007ffe361e0000 00007ffe36423000 C:\WINDOWS\SYSTEM32\dcomp.dll

    * * *

    And someone else was facing the same issue.

    Looks like a corrupted .NET installation is the root cause.

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  2. Anonymous
    2023-03-20T13:27:04+00:00

    I have renamed the three occurrences of the .dll to .dll.bak and pasted yours in the three folders.

    The log of Procmon is here (in case you need it) https://1drv.ms/u/s!AgBRQ6GYkPGlgySSzLJF-BuvOsx_?e=upSEaN The log of the WinDbg for is below. https://1drv.ms/t/s!AgBRQ6GYkPGlgymEjvGTe8daM-gW?e=G4Necm

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  3. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-03-20T12:05:11+00:00

    Ditto here. I have three versions. But I uploaded the one which the Math app loads. To get detailed info, I used Sigcheck.

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  4. Ramesh 181.9K Reputation points Volunteer Moderator
    2023-03-20T11:58:27+00:00

    I've uploaded mine here. You may try WinDbg again after replacing it.

    (Interestingly, the Math app runs fine here even if I deleted that DLL. Maybe it's cached somewhere, didn't try rebooting though.)

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  5. Anonymous
    2023-03-20T11:56:04+00:00

    I have four occurrences of this dll (of which one is dll.aux). See screenshots below. How to get the detailed info in your post ?

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