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So I upgraded my CPU and RAM last month, and after a week or so I started getting random bluescreens. It started with one random bsod when shutting down my pc (though it happened too quick for me to note the error codes, on Feb 20th), then my pc was fine for a while. About 1 week later, my pc would randomly shut down and give the 'paged fault in nonpaged area' bsod - once while idly on desktop, and once while playing Apex Legends (both on March 1st, and once more on the 2nd). I googled and ran WMDT which flagged a hardware error, so I replaced all my ram (4x8gb), which seemed to fix the WMDT errors and everything was fine for the past two weeks. Last night however, I had the familiar blue screen when I went to shutdown, idk if its the same error as that first time, but I did note down the code this time:
FAST_ERESOURCE_PRECONDITION_VIOLATION
My hope is that its just a software error, but I'm naturally quite worried it could be a CPU or motherboard issue, and the CPU is dangerously close to the end of the refund window...
The only changes I made for my new components was to update the bios to latest version, turned on XMP for the ram, and updated chipset drivers.
I managed to find the .dmp files for each of the crashes, though the info given by WinDbg is completely alien to me, so I have no idea what I'm looking at.
This link has all of the .dmp files for the BSOD crashes I've had, only the most recent one (031523-15546-01.dmp) is from after RAM replacement:
https://www.dropbox.com/s/zlowieh6anh4m5z/CRASHES%20-%20Copy.zip?dl=0
Any help would be greatly appreciated!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Emma,
I am Dave, I will help you with this.
One minidump file lists the Easy anti-heat game engine as the cause of that crash, you can try re-installing that software to see f that stabilizes your system.
If not, while Windows is remarkably adaptable to new hardware, sometimes after a motherboard and CPU change Windows cannot adapt and you would need to re-install Windows
Did you update all your drivers from the support page for the new motherboard after the hardware change?
Hi Dave, thanks for the reply!
Easy anti-cheat is definitely Apex Legends thing, though on its own that's never been an issue before so its *got* to be something windows related, right? Especially seeing as the errors are seemingly random each time? I definitely updated all the motherboard drivers, yes.
Would re-installing windows lose all my data?
Hi Emma,
Yes, re-installing Windows from a bootable USB would wipe the C drive, you would need to backup your personal files first, and all software would need to be re-installed later.
To try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files
https://answers.microsoft.com/en-us/windows/for...
Note, if you have any difficulty getting into Windows with Driver Verifier enabled:
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this twice
On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.
Go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Open Command Prompt as Administrator and run these two commands, then restart your PC.
verifier /reset
verifier /bootmode resetonbootfail
Its not necessarily Windows here. A clean install of the OS is a good try and will get it out of the way. Should you see further issues after that then you'd best look at the BIOS or the new hardware parts.
Ideally, you should first make sure the BIOS is fully updated and should try a reset of it. Mind you, if you use bitlocker then you should be careful how you do it, etc.
Driver Verify is an interesting way to go but you shouldn't need it at the same time even without a clean install.
You can also make a backup image in the event it still happens after and then you can just restore that and return to the exact state you see Windows and all your stuff at the moment you made the image. Then copy in any changed backup files you have on the side since if you made any before doing the restore.
Hope the best :)
Is there a way I can avoid having to back-up all my files? I just only have one 1TB external hard drive which is pretty full already, so there's not really a place I can back it all up to...
I'll give driver verifier a go, though from what it looks like, it recommends a back-up too so I might just have to risk it?
