Windows 11 doesn't see any wifi networks during the setup process

Anonymous
2023-03-02T15:45:12+00:00

I was trying to install windows 11 on my new laptop when I reached the next step "Let's connect you to a network" the PC could not find any available networks

even after connecting it directly to an ethernet cable.

So I tough the problem might be caused by the Wireless Lan drivers but when I open the Command Prompt and try to run the drivers the keyboard or mouse won't work (Even after trying with a wireless one too).

Windows for home | Windows 11 | Internet and connectivity

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Anonymous
2023-08-29T01:26:52+00:00

I got this issue and here what I did to resolve:

This is the first step to do:

go to your motherboard manufacturer website and down load the LAN driver for motherboard or WiFi driver for your laptop

unzip if needed and copy everything (after unzipped) to a USB thump drive,

Plug the USB drive to a USB port in your machine then do the followings:

  • At Let connect to the network screen,
  • Press Shift + F10: to bring up the CMD window
  • Type exflorer to bring up the file manager:
  • Browe to the location where you have to files in your USB drive
  • Look for a exeutable file (normally install.exe or setup.exe,....)

-Double click on it to run it

That's it, you now can continue with your setup process

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  1. Anonymous
    2024-06-24T20:05:29+00:00

    shift f10 does nothing on my laptop

    You may need to press Fn+Shift +F10 on your specific laptop.

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  2. Anonymous
    2024-06-30T16:43:32+00:00

    I had a surface pro connected by a hard wire to the router. I am trying to connect my new work computer, a Dell, to the internet and have my surface pro connected just by wifi. Need to new system to connect to ethernet but it will not even let me click there, and I am unsure about all of the cords I have to plug in.

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  3. Anonymous
    2024-06-30T16:44:52+00:00

    I have different things connected to surface pro with a docking station. I apparently unplug the wrong plus to stay connected to internet.

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  4. Anonymous
    2024-07-04T19:55:04+00:00

    This happened to me, too. Windows did not include a Wifi driver for my motherboard. I downloaded the wifi driver from the motherboard's website on another computer. I unzipped the file folder and put it on a USB drive, which I then plugged into the new computer.

    I used Shift-F10 to open a command window. Then I hit:

    d: [to go to the usb drive that had mounted as the d:\ drive)

    cd directory_with_the_drive_I_inzipped

    <motheboardfile.exe> [at the command prompt]

    30 seconds later, after the Wifi drivers installed, Windows refreshed automatically and I saw my network, then proceeded from there.

    I did the same for my new Asus motherboard. Just to clarify; When I went into the unzipped driver folder there was only one .exe there named AsusSetup.exe. I ran it and nothing happened in the cmd box but then my WiFi network appeared in the setup app without restarting or refreshing.

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