My PC randomly shuts down with the Event ID 41 and I don't know what causes it

Anonymous
2023-02-11T16:30:40+00:00

My PC shuts down randomly but most of the time when I'm playing games and sometimes when I have a game run in the background while I'm doing something else. The crashes usually occur when I play indie games but other games like cyberpunk 2077 work fine on medium graphical settings but when I try to play a small indie game I have a 50% chance of it crashing my PC sometimes 30min and other times 20h into the game.

This is my latest bug report:

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-02-12T13:47:41+00:00

    Hi so I think I did this in the past and now I'm questioning if I got the right one. Could you help me make sure it's the right one? I have the H310M H motherboard and the Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s). Sorry for being a bother but I think that if you help me with this part and I test it on the games that usually crashed I think it might solve the problem. Thank you in advance.

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  2. DaveM121 934.2K Reputation points Independent Advisor
    2023-02-12T08:57:38+00:00

    Hi OskarRecki,

    Sorry, I was offline, your minidump file indicates it is the Intel chipset device driver causing your system crashes.

    Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Intel chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

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  3. Anonymous
    2023-02-11T17:20:53+00:00

    I got it don't mind the previous msg.

    021123-29859-01 - Copy.zip

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  4. Anonymous
    2023-02-11T17:17:28+00:00

    Hi windows blocks my the ability to zip up minidump files I tried to look up how to deal with that but it seems like no one else has this problem.

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  5. DaveM121 934.2K Reputation points Independent Advisor
    2023-02-11T17:01:50+00:00

    Hi OskarRecki,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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