A very serious blue screen i need your help otherwise i wouldnt be doing this!!!

Anonymous

Windows 11

Hi guys build my pc 2 months ago and im having very serious issue with a blue screen error i tried everything from windows driver to memory check to reinstalling bios windows driver chipset and so on the issue was always CLOCK_WATCHDOG_TIMEOUT (101)

no clear clue ntkrnlmp.exe image of source name

Download link for mini dump and event logger error logs

https://drive.google.com/file/d/1KDLI1k_x4P-cuY0xLlgYlQ-d09WVqO08/view?usp=share_link

I ve tested the system to 110% usage no crash whatsoever the blue screen comes randomly not when the gpu or cpu or ram is fully used.

Ill run another memtest after i clear all the ram slots and reinstert them again , note its the bios not the windows not the driver not the overclocking i really dont know at this point .

The hardware behaves normally on full usage run 2h prime+heaven+furmark+emulation+cinebench r23 on loop +20 browser with music playing open while i was playing cyberpunk yesterday and no crash and no its not the temperature either.

If you have any clue let me know i googled everything i lose hope at this point just hope its not the cpu or motherboard or any other bad hardware i checked everything they work fine in full usage

Heres a screenshot of how the blue screen looks its glitchy

https://imgur.com/a/VsktPgb

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41 answers

DaveM121 936.3K Reputation points Independent Advisor

2023-03-24T16:37:09+00:00

Hi andra555,

I am Dave, I will help you with this.

Your minidump files list two things, a driver associated to your Intel processor and your AMD graphics device driver as the cause of the system crashes.

If you are overclocking your CPU, turn that off, if there is an XMP profile set on your RAM in BOS, set that to the default clock speed.

Completely remove the current AMD graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the AMD graphics card device driver.

A slightly older version of that driver is more stable than the latest version.
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Anonymous

2023-03-24T20:00:39+00:00

hi thx but i had this issue no matter the driver i have 2 pc used old windows had amd pro driver same issue moved to new windows new drivers same issue there is no overclock on this system i cleaned all the ram pcie slots put everything to together change gpu to slot 3 from slot 1 and will let you know if that fixed the issue .
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DaveM121 936.3K Reputation points Independent Advisor

2023-03-24T20:03:14+00:00

Hi andra555, glad to help!
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Anonymous

2023-03-24T20:25:56+00:00

can this issue be caused by a bad pcie slot ?

the blue screen comes first with screen freeze then i hear bzzzzzzzz sound and 2-3 second screen looks like it got smashed with a hammer .

The gpu its working 100% fine in game never crashed .
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Anonymous

2023-03-24T20:27:24+00:00

when i traced the memory dump in device manager it led me to gpu pcie slot thats why i changed it at first i was thinking is overclock but i didnt have any today and it crashed .
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