Pretty shocking when you consider we pay for this service.
I updated from a student acc (not a student) but thats all I wanted, went to the full Micro and get nothing in the way of service, but if I do not continue, I loose everything as the Student issue gets deleted upon installation of M 365
Very good reply.
WE have a Telco in Australia called Telstra, you can wait 3 days just to get access to speak to a person, then no resolution. They have the worst record of service complaints in Australia, one would think they would want to rectify this, but most people simply contact the Ombudsman to get a resolution. Customer service is word companies know nothing about and care less about implementation.
The policy for most companies is "If you don't like it go elsewhere"
I would ensure that every customer was dealt with quickly and professionally, and would feel proud of my companies reputation in this regard.
I am happy to work for Microsoft and show them how its done. NO CHARGE, just fix this error that you have created in exchange