I had some problems with this drivers

Anonymous
2023-04-04T22:50:39+00:00

(it makes my pc crash when i play hq games like GTA V or Teardown), the text says "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver was not loaded because an older version of the driver still exists in memory.".Can you help me with that, guys?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-04-05T20:57:16+00:00

    If you've uninstalled the Intel Extreme Tuning Utility, wait before you go messing with any other drivers. to see if the system has now stabilized.

    The XTU overclocking is a common cause of BSODs.

    what is "nvlddmkm.sys"?

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  2. Anonymous
    2023-04-05T15:48:55+00:00

    Only one question before trying that, if the xtu drivers changes their names to "software component" i need to uninstall them anyways?

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  3. Anonymous
    2023-04-05T11:18:18+00:00

    There's some way that i can see if is stabilized?

    Test by reproducing the conditions under which it was previously crashing. If it still crashes, Go to C:\Windows\Minidump, zip all the dumps and share on OneDrive, Google Drive, Dropbox etc. Post a link to the dumps with your reply.

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  4. Anonymous
    2023-04-05T11:03:11+00:00

    There's some way that i can see if is stabilized?

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  5. Anonymous
    2023-04-05T04:31:50+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    Please temporarily use English during the troubleshooting so that log files can be scanned an read.

    Add, Remove, and Change Display Language in Windows 10 | Tutorials (tenforums.com)

    Change Display Language in Windows 10 | Tutorials (tenforums.com)

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