i tried to find the intel extreme tuning utility, but nothing
Also, here's the autorun log:
https://drive.google.com/drive/folders/1VmyMlGkPqGkdpLPlj5Qy4Y0aEIJBxG1M?usp=share_link
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(it makes my pc crash when i play hq games like GTA V or Teardown), the text says "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver was not loaded because an older version of the driver still exists in memory.".Can you help me with that, guys?
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i tried to find the intel extreme tuning utility, but nothing
Also, here's the autorun log:
https://drive.google.com/drive/folders/1VmyMlGkPqGkdpLPlj5Qy4Y0aEIJBxG1M?usp=share_link
The Intel® Extreme Tuning Utility still seems to be installed, please uninstall it. At present there are signs of undervolting.
Then reset the BIOS to optimized defaults
Also provide an Autoruns log.
https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns
Unzip and run Autoruns64.exe and accept the license agreement
When it finishes scanning, go to File > Save - Save the *.arn log
Share the log on OneDrive, Google Drive, or a similar file sharing service
Post the share link
thanks for all the help by the way, but the problem stills, the reason of the crashers is a failed check of a thing called "XTU3SERVICE" and "nvlddmkm.sys"
https://drive.google.com/drive/folders/1VmyMlGkPqGkdpLPlj5Qy4Y0aEIJBxG1M?usp=share_link (here's the dumfile)
and download the NVIDIA High-Definition (HD) Graphics Driver + Intel Rapid Storage Technology Driver - Comet Lake.
direct links:
graphics: https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141240.exe
storage: https://ftp.hp.com/pub/softpaq/sp136001-136500/sp136171.exe
Download DDU.
DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Disconnect your internet until after everything has been reinstalled
Run DDU, select all the NVIDIA options and have it uninstall the NVIDIA graphics driver.
Uninstall Intel storage from Windows Settings > Apps > Installed apps.
Restart the computer.
Install the graphics and storage drivers.
https://drive.google.com/drive/folders/1VmyMlGkPqGkdpLPlj5Qy4Y0aEIJBxG1M?usp=share_link
i think this is the dumpfile