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(it makes my pc crash when i play hq games like GTA V or Teardown), the text says "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38) The driver was not loaded because an older version of the driver still exists in memory.".Can you help me with that, guys?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
McAfee is still installed.
The last BSOD was due to mfehidk.sys which is a McAfee driver.
After you uninstall McAfee, run the McAfee Consumer Product Removal tool (MCPR):
https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view
The first thing didn't worked, while i try to do the second way...here's the dumpfile: https://drive.google.com/drive/folders/1VmyMlGkPqGkdpLPlj5Qy4Y0aEIJBxG1M?usp=share\_link
The only 3rd party drivers present in the faulting thread were from McAfee. You could try uninstalling McAfee and see if Windows no longer crashes.
Another possibility is to enable verifier which should flush out misbehaving drivers.
https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
The instructions are applicable to Windows 11. Take special note of the instructions regarding disabling it, particularly for cases where the system crashes before loading into Windows.
all fixed, but a unknown error apeared, the name was too confusing to remember it...so here's the dumpfile
https://drive.google.com/drive/folders/1VmyMlGkPqGkdpLPlj5Qy4Y0aEIJBxG1M?usp=share_link
See if any of these instructions work to uninstall the XTU:
Remove these entries related to the XTU:
Run Autoruns as administrator
In the Quick Filter box enter: xtu
Right click on each of the entries found and delete
In the Quick Filter box enter: overc
Delete that entry
Reset the BIOS to default. It should be similar to:
