windows 11 does not recognize my bluetooth speaker as an audio device

Reported
Anonymous
2023-05-19T03:10:29+00:00

My Bluetooth speaker Creative Stage Air 2 suddenly stopped being recognized as an audio by Windows 11, windows 11 will connect it as a Bluetooth device but not as an audio device

I try to disconnect it and reconnect through the system - sound - pair new output device - did not work, it'll connect to Windows but not as an audio device

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-07-04T15:15:23+00:00

    Yes bro nothing works

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  2. Anonymous
    2025-07-04T12:34:20+00:00

    As usually the case, the instructions do not work. Such a giant waste of time.

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  3. Anonymous
    2025-06-04T06:16:59+00:00

    I tried every steps in the the comments, still its not working my laptop is Acer preditor helios 300. Please help someone i tried everything still not working

        [![Image](https://learn-attachment.microsoft.com/api/attachments/cc34ce5a-76f8-46c0-92f8-ace21723d66e?platform=QnA "filestore.community.support.microsoft.com")[![Image](https://learn-attachment.microsoft.com/api/attachments/4f81418a-84d6-4b29-8618-03d3c878a7ac?platform=QnA "filestore.community.support.microsoft.com")[![Image](https://learn-attachment.microsoft.com/api/attachments/21dcef26-bba1-448c-adeb-1ec10dc276d7?platform=QnA "filestore.community.support.microsoft.com")

    Help me Guys please!!!

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  4. Anonymous
    2025-05-22T00:04:49+00:00

    DISABLE INTEL SMART TECHNOLOGY! TRY THIS! IT WORKED FOR ME!

    https://www.youtube.com/watch?v=O8BVp8eHF_k

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  5. Anonymous
    2025-04-25T11:43:41+00:00

    After reading Hongli Zhao's response the following steps worked for me:

    1. Open Bluetooth & Devices
    2. Click 'Devices'
    3. Under Related settings, click 'More Bluetooth settings'
    4. Check the 'Allow Bluetooth devices to find this PC' and click 'OK'
    5. In the same 'Devices' tab, disconnect, then click the dropdown and remove the speaker from the Audio tab

    6

    a. If the speaker was on then turn it off, then back on and enter pairing mode.

    b. If it was already off just turn it on and enter pairing mode.

    1. Click 'Add device'
    2. Select 'Bluetooth' (the 1st of 3 options)
    3. Connect the speaker to the pc.
    4. After it connected I checked and saw it as an option in Output devices for sound.
    5. Unchecked the 'Allow Bluetooth devices to find this PC' option from step 4 and clicked 'Ok'.

    Hope this helps

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