amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-07-03T17:45:56+00:00

    Count me into this pile of broken machines..

    AMD Ryzen 9 7900X3D

    MSI MAG X670E TOMAHAWK

    Zotac GeForce RTX 4090 Trinity

    32GB Corsair Vengence DDR5 RAM

    Crucial T700 2TB Gen5 NVMe

    Corsair RMx Series RM850x 80 PLUS Gold Fully Modular ATX Power Supply

    Strange thing for me, is it would crash non stop, then I uninstalled graphics drivers with DDU (Display Driver Uninstaller).

    Installed the drivers again, and it worked for a few days, not a single crash!

    Last night however, I tried setting up my VR and simrig. All was well at the time, but today, the machine won't stop crashing again!

    Thought the graphics card was maybe overheating at first, but it stays cool.. 50c under max load.

    Has anyone tried a more powerful powersupply unit? Could be this. =/

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  2. Anonymous
    2023-07-03T21:21:07+00:00

    Count me into this pile of broken machines..

    AMD Ryzen 9 7900X3D

    MSI MAG X670E TOMAHAWK

    Zotac GeForce RTX 4090 Trinity

    32GB Corsair Vengence DDR5 RAM

    Crucial T700 2TB Gen5 NVMe

    Corsair RMx Series RM850x 80 PLUS Gold Fully Modular ATX Power Supply

    Strange thing for me, is it would crash nonstop, then I uninstalled graphics drivers with DDU (Display Driver Uninstaller).

    Installed the drivers again, and it worked for a few days, not a single crash!

    Last night however, I tried setting up my VR and simrig. All was well at the time, but today, the machine won't stop crashing again!

    Thought the graphics card was maybe overheating at first, but it stays cool.. 50c under max load.

    Has anyone tried a more powerful powersupply unit? Could be this. =/

    Hey there! I'm still working with ASUS and AMD. ASUS told me to chat with AMD and I sent my MSInfo32 and DxDiag report over and AMD is still looking into this. As far as PSUs go I have a corsair ax1600i titanium rated PSU. Also for science a MSI MEG Ai1300P PCIE5 1300w.. just to rule out the PSU. Still the same issue. Think it has something to do with the amd3dvcacheSvc(I get this along with the Kernal 41 power error) not playing nice with Windows. Might swap back over to the 7950x until all this gets sorted. Try a different PSU if you expect that maybe it is. Are you getting the Kernal 41 generic power error?

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  3. Anonymous
    2023-07-03T21:52:01+00:00

    Yeah I'm getting that kernel error.

    Stange things going on just now. Unplugged all my USB devices, reinstalled graphics drivers, and haven't had a crash all evening!

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  4. Anonymous
    2023-07-03T22:39:52+00:00

    Yeah I'm getting that kernel error.

    Stange things going on just now. Unplugged all my USB devices, reinstalled graphics drivers, and haven't had a crash all evening!

    That was actually part of the troubleshooting steps they gave me to see if it's your CPU or something conflicting with your other stuff. You just have to slowly add everything back ( it's what they told me). Good luck.

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  5. Anonymous
    2023-07-03T22:41:37+00:00

    Mine typically crashes around 3 times a day. Usually when idle when I go to bed. Nutty stuff.

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    2 people found this answer helpful.
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