amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

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  2. Anonymous
    2023-06-30T08:55:38+00:00

    Add me to the list as well.

    X670-E Crosshair Hero BIOS 1415

    7950X3D Latest Chipset

    Trident z5 Neo RGB CL30 6000mhz Expo Enabled, I and II have only cut out while on YouTube just built this week. Did not pass Karhu and Prime95 or Memory Diagnostic failed after 45 minutes. It has to be related to AMD's memory controller, right? Or the chipset? I have no idea, and can't really RMA a part right now as I need to have this PC running for school. God forbid it goes out during a final at my college.

    No issues playing games. Haven't done stress test without expo enabled. RAM is in A2 B2, might reseat later today after I try Prime95 without EXPO enabled.

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  3. Anonymous
    2023-06-30T17:01:55+00:00

    So, this is what ASUS told me to do.

    "amd3dvcacheSvc is 3D cache error1. ensure the processor is running at boost (not overclock manually or AI overclock). CPU is running auto frequencies2. If this persists, please ensure the thermal paste on the processor and AIO cooling3. Turn off the system and take out the processor and check for the processor's bottom for any burn or damage; check bent pins on the socket. please take picture of the CPU socket for bent pins and provide to TSD. If and only if bent pins on the CPU socket, RMA the MB. If there are no bent pins, please go to next step4. Send the processor in to repair"

    I'm in the process of talking with AMD now. Big finger-pointing game at this point. I have a new PSU, motherboard, CPU, and GPU on standby for the sake of troubleshooting. I just want this issue to be fixed for everyone. Ill keep everyone in the loop.

    This is what AMD said.

    Thank you for submitting the warranty claim through AMD Consumer RMA portal. Please refer to the following knowledgebase article for system stability issueshttps://www.amd.com/en/support/kb/faq/pibrmats2 Provide specific details of the troubleshooting that you have performed based on the above mentioned knowledgebase article. Can you please provide your system configuration details, along withDxdiagorMSInfo32report for review  Also let us know the CPU cooler make and model. Once I receive the information requested above, I will work diligently to review and validate your claim.I appreciate your support.To know more about our warranty terms and conditions please visit the link below.https://www.amd.com/en/support/kb/faq/rma-terms

    I will also keep people in the loop on this.

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  4. Anonymous
    2023-06-30T19:45:42+00:00

    Thanks man, you're doing us a major service!

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  5. Anonymous
    2023-07-01T02:09:48+00:00

    Thanks man, you're doing us a major service!

    My pleasure Eric! I want to get to the bottom of this problem and have it where people can find the answer. I know it won't answer everyone's issue, but maybe it can help someone out there.

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