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The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
amd3dvcacheSvc
CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008
The message resource is present but the message was not found in the message table
CPU: 7800X3D
GPU: 7900XTX
Windows 10
32G DDR5-6000 CL36
This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey, sorry for my late response. I did an RMA on my CPU, they checked it and said it's fine. So I will replace my motherboard with an MSI MAG X670E Tomahawk to see if the issue still appears. But as last answers to this thread said, it might be a problem with the chipset/CPU itself... It's such a weird error and nobody knows how its caused.
Hey, sorry for my late response. I did an RMA on my CPU, they checked it and said it's fine. So I will replace my motherboard with an MSI MAG X670E Tomahawk to see if the issue still appears. But as last answers to this thread said, it might be a problem with the chipset/CPU itself... It's such a weird error and nobody knows how its caused.
Let us know how it goes! I'll also keep posting until I get my rig fixed. Good luck to you all.
I am only getting the freezes when doing office work (Word), browsing through internet, idling as well.
In games it didn't freeze at any time.
I think it would be helpful if we would contact AMD.
Yeah, let's keep us updated together.
But shouldn't it be caused by the CPU/chipset itself? As new RAM, new Mainboard (neither ASUS nor MSI), new CPU didn't solve the problem to most of us.
Yea, I've been playing Diablo 4 and no issues. But then maybe I'm working on a monitor with a VM for 30 mins or so and when I switch to the main monitor to browse or something sometimes is frozen. The VM keeps working fine but my system is actually done and needs to restart. Today I realized that having videos on yt or streams open like Twitch in the background prevents it from happening. So there is something wrong with getting idle but I still not sure what.
I had a similar issue with my past build and it was because the ssd got lose from time to time but for sure is not the case here. From what I read I think the AM5 platform in general got unstable after the latest voltage BIOS adjustments. I can only hope they'll make it more stable in future BIOS releases across AIBs.
