amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-04-10T07:36:31+00:00

    Which parts did you replace?

    And which part do you think was causing the problem?

    I started problem-solving, aiming to identify and rectify a persistent issue plaguing my computer three months ago. I started with RAM replacement, using multiple sets from the QVL, followed by a GPU swap, largely a shot in the dark, considering I had an extra one at hand no big deal.

    Subsequently, I replaced the motherboard, transitioning from one ASUS model to another(same board x670e crosshair extreme), but this change failed to resolve the issue. Not one to give up, I then swapped the ASUS motherboard for an MSI variant( MSI x670e Godlike , along with a native PCIE 5.0 MSI MEG Ai1300P PSU, and ultimately RMA'ed the CPU with AMD.

    Despite these comprehensive component changes, the issue stubbornly persisted, albeit with a small but noticeable alteration: the original error, termed amd3dvcacheSvc, stopped occurring. While this error has been reported by users without system shutdown issues, it continued to be a nuisance for some of us.

    In a final effort to eradicate the problem, I installed a BETA BIOS update for the MSI motherboard(I think ASUS had a BETA BIOS but they removed it? I could be wrong). Remarkably, since this update, the problem has ceased to exist.

    Reflecting on this exhaustive troubleshooting journey, my speculative diagnosis, albeit potentially far from accurate, is that an out-of-date motherboard BIOS and a possibly deteriorating PSU may have been the elusive culprits, potentially causing collateral damage to other parts.

    Apologies if this conclusion doesn't provide the unequivocal answers some might have anticipated. Nonetheless, I believe the collective wealth of information and experience within this thread can serve as a potent resource for others battling similar gremlins. It serves as a testament that relentless troubleshooting, paired with a dash of luck, often holds the key to unlocking stubborn tech issues. AKA carpet bomb the problem with parts and hope for the best. Certainly not the best, possibly the worst troubleshooting experience I have ever experienced. I'll keep contributing to the thread as long as it's open. Good luck to everyone with this issue. Try the beta BIOS if your motherboard manufacturer has it and nothing else has worked. I know of one person in the thread that said it didn't.

    Which bios did you use m I have the MSI godlike and I'm now experiencing these issues.

    I have been using e7d68ams.163 build 06/30/2023. It works for me.

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  2. Anonymous
    2024-07-30T11:47:52+00:00

    Hi there!

    I've been having similar issues to the people in this thread.

    For me the crashes usually happen at low loads, especially when watching youtube or a stream on discord / twitch.

    Sometimes when I restart my PC it gets stuck and doesn't boot properly. Fans run at 100% and the CPU light glows red.

    One time I had to reinstall my GPU to fix it.

    The last two freezes I managed to still open taskmanager and saw both 100% and -1% GPU usage, as well as 100% internal GPU usage.

    the error log I got was the amd3dvcacheSvc.

    My Specs:

    7800X3D

    arctic liquid freezer 2

    gigabyte rtx 4070

    asus rog strix b-650-a gaming wifi

    32gb gskill ripjaws s5 6000 cl30

    Have you found any possible solutions yet?

    I really want to get to the bottom of this before my warranty runs out...

    Thanks for any help!

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  3. Anonymous
    2024-07-31T15:40:54+00:00

    Honestly for most of us I want to say the BIOS updates have fixed things or changing out hardware. Just my opinion, but I think something ASUS boards and voltages have something to do with damaging hw. I’m probably 100% wrong but 🤷🏻. Hopefully you have some spare parts to swap around. I’m still using a beta version of an old bios because I’m afraid updating it is going to screw everything up again. Anyways, good luck.

    Hi there!

    I've been having similar issues to the people in this thread.

    For me the crashes usually happen at low loads, especially when watching youtube or a stream on discord / twitch.

    Sometimes when I restart my PC it gets stuck and doesn't boot properly. Fans run at 100% and the CPU light glows red.

    One time I had to reinstall my GPU to fix it.

    The last two freezes I managed to still open taskmanager and saw both 100% and -1% GPU usage, as well as 100% internal GPU usage.

    the error log I got was the amd3dvcacheSvc.

    My Specs:

    7800X3D

    arctic liquid freezer 2

    gigabyte rtx 4070

    asus rog strix b-650-a gaming wifi

    32gb gskill ripjaws s5 6000 cl30

    Have you found any possible solutions yet?

    I really want to get to the bottom of this before my warranty runs out...

    Thanks for any help!

    Was this answer helpful?

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