amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 931.2K Reputation points Independent Advisor
    2023-04-14T15:00:13+00:00

    Hi Mike,

    I am Dave, I will help you with this.

    Are you experiencing problems with your Windows installation or just seeing those errors in the Event Viewer?

    That error relates to your AMD processor, the amd3dvcache service is in charge of managing the 3D cache's on your processor.

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  2. Anonymous
    2023-04-14T15:09:00+00:00

    This is an event I am seeing in the event viewer. This is a new build and I'm getting crashes/random restarts even when the PC is idle. I am trying to go through the Event Viewer and identify as many issues and fixes as possible to try to solve my crashing issue.

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  3. DaveM121 931.2K Reputation points Independent Advisor
    2023-04-14T15:11:08+00:00

    Hi Mike,

    Check on the support page for your motherboard, to ensure you have all the latest drivers, firmware and BIOS updates installed that they recommend.

    Are you overclocking or undervolting your processor?

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  4. Anonymous
    2023-04-14T15:19:00+00:00

    Motherboard: ASUS PRIME X670E-PRO WIFI

    bios and chipset up to date

    No overclocking, no undervolting, no changes to the bios other than updating the bios/drivers.

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  5. DaveM121 931.2K Reputation points Independent Advisor
    2023-04-14T15:23:16+00:00

    Hi Mike,

    Microsoft indicate that most of the errors in the Event viewer should be ignored and they are not an indication of anything wrong, that is just the way Windows is designed, and it will recover from those minor errors without the user even being aware they have occurred.

    I do not think you have any problem on your PC if your system is running correctly with no problems.

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