amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-29T22:47:34+00:00

    I believe it. It's pretty lame that they haven't even tried to fix this problem.

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  2. Anonymous
    2023-11-29T19:12:49+00:00

    The same issue exists now.

    My build:

    CPU: 7800x3d

    MOBO ROG B650E-F

    RAM: GSkill Flare X5 DDR5-6000 32G*2

    GPU ROG LC RTX4090

    PSU: RM1000x 1000w

    SSD: 980pro

    Windows 10

    Bios: B650E-F 1807 (Latest)

    Crashes only happen during idling or using Chrome.

    No crash during hard gaming

    No crash during AIDA64 stress test

    No crash during 3Dmark benchmarking or stress testing

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  3. Anonymous
    2023-11-27T10:18:54+00:00

    Hi Guys,

    I see that some of you are having the same issue using Asus Mobo. I'm having the exact error but for me, the issue comes when I play Diablo 4. I can play and use my PC all day without any issues. Still, as soon as I play Diablo for a couple of minutes/hours I get that error amd3dvcacheSvc CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008.

    To be honest I don't want to change my Mobo. No OC, using stuck settings, only using EXPO and did a Bios Update and Drivers.

    here is my system specs:

    7900X3D

    7900XTX

    64 GB RAM

    Any help would be appreciated.

    Also, I read somewhere that ASUS has proprietary voltages that could be damaging equipment. Hopefully this isn't true. I really do hope you fix your rig. This problem was a nightmare for me, and that's why I tried to document as much as I could even though, in the end, it didn't seem to be helpful.

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  4. Anonymous
    2023-11-27T10:14:13+00:00

    Hi Guys,

    I see that some of you are having the same issue using Asus Mobo. I'm having the exact error but for me, the issue comes when I play Diablo 4. I can play and use my PC all day without any issues. Still, as soon as I play Diablo for a couple of minutes/hours I get that error amd3dvcacheSvc CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008.

    To be honest I don't want to change my Mobo. No OC, using stuck settings, only using EXPO and did a Bios Update and Drivers.

    here is my system specs:

    7900X3D

    7900XTX

    64 GB RAM

    Any help would be appreciated.

    Honestly, the thread has been pretty quiet. I think the last BIOS update might have fixed a lot of problems. Since your issue seems to continue, I wonder if you have a power issue? Have you tried any diagnostic software to try and trip this same error? For me everything was solid and it was random restarts. If you read up further in the thread there is a Reddit post about club and ram settings that helped a few.

    I loved my ASUS board(2 in my closet…) too and hated swapping to MSI, maybe try getting a new PSU if possible. I know D4 from what I hear is a resource intensive game. If your are confident in your PSU try different BIOS versions. Good luck and keep us posted!

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  5. Anonymous
    2023-11-26T18:51:34+00:00

    Hi Guys,

    I see that some of you are having the same issue using Asus Mobo. I'm having the exact error but for me, the issue comes when I play Diablo 4. I can play and use my PC all day without any issues. Still, as soon as I play Diablo for a couple of minutes/hours I get that error amd3dvcacheSvc CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008.

    To be honest I don't want to change my Mobo. No OC, using stuck settings, only using EXPO and did a Bios Update and Drivers.

    here is my system specs:

    7900X3D

    7900XTX

    64 GB RAM

    Any help would be appreciated.

    Was this answer helpful?

    0 comments