amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-30T19:38:09+00:00

    Hey, I have the same error you had. Also with an ASUS mainboard (ROG B650E-F). Which mainboard do you have now?

    I'm thinking switching to an MSI mainboard, to maybe solve this error...

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  2. Anonymous
    2023-05-01T20:58:05+00:00

    I ended up getting a new motherboard, which solved THIS issue. Sorry I can't be more help, but my ability to troubleshoot was limited by the time I had to return the 7800X3D. I returned it, tried a brand new CPU, still had the same random crashes and restarts. Got new RAM, same thing.

    New motherboard, problem solved.

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  3. Anonymous
    2023-05-01T20:47:52+00:00

    Maybe read his post, I have the same problem, crashes, reboots even at idle, fresh build fully up to date windows clean install. saying to ignore events that cause crashes is not what answers.microsoft is for.

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    10+ people found this answer helpful.
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  4. DaveM121 931.2K Reputation points Independent Advisor
    2023-04-14T15:23:16+00:00

    Hi Mike,

    Microsoft indicate that most of the errors in the Event viewer should be ignored and they are not an indication of anything wrong, that is just the way Windows is designed, and it will recover from those minor errors without the user even being aware they have occurred.

    I do not think you have any problem on your PC if your system is running correctly with no problems.

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  5. Anonymous
    2023-04-14T15:19:00+00:00

    Motherboard: ASUS PRIME X670E-PRO WIFI

    bios and chipset up to date

    No overclocking, no undervolting, no changes to the bios other than updating the bios/drivers.

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