amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

118 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-06-23T21:43:25+00:00

    I am only getting the freezes when doing office work (Word), browsing through internet, idling as well.

    In games it didn't freeze at any time.

    I think it would be helpful if we would contact AMD.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-06-23T21:42:58+00:00

    Hey, sorry for my late response. I did an RMA on my CPU, they checked it and said it's fine. So I will replace my motherboard with an MSI MAG X670E Tomahawk to see if the issue still appears. But as last answers to this thread said, it might be a problem with the chipset/CPU itself... It's such a weird error and nobody knows how its caused.

    Let us know how it goes! I'll also keep posting until I get my rig fixed. Good luck to you all.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-06-23T21:40:04+00:00

    Hey, sorry for my late response. I did an RMA on my CPU, they checked it and said it's fine. So I will replace my motherboard with an MSI MAG X670E Tomahawk to see if the issue still appears. But as last answers to this thread said, it might be a problem with the chipset/CPU itself... It's such a weird error and nobody knows how its caused.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-06-23T20:15:48+00:00

    Hi, I'm having the same issues with a new MSI build:

    MSI X670E TOMAHAWK

    AMD 7800 X3D

    G.SKILL Trident NEO Z5 32G CL30

    SAMSUNG 980pro 2T

    Gigabyte Gaming 4080OC

    I checked memory thinking it might be an issue with latest BIOS but is ok (0 errors).

    I realized it only freezes when leaving the pc idle for maybe 15 or 20 minutes. Already modified energy settings to leave everything enabled but made no change.

    The only thing out of order is "The description for Event ID 1 from source amd3dvcacheSvc cannot be found" error in the EventViewer. I'm trying to figure out what is causing this.

    That is good to know... seems like maybe this is just a chipset problem possibly? I was having the same issue with my first motherboard. Then finally, it just stopped booting and was stuck on an error code(I can't remember the code off hand... but I ended up having to RMA a CPU and a motherboard.) I RMAed that board after a couple of days on the phone troubleshooting. I will give ASUS this... they have been more helpful than they have been in the past. The MSI board came in today. I will wait to see the troubleshooting steps with ASUS and go from there. Never hurts I guess to have a backup parts bin.. lol. All these issues.. kinda makes me wish I didn't swap from Intel. It seems like I always have the worst luck with AMD machines.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-06-23T19:47:39+00:00

    Hi, I'm having the same issues with a new MSI build:

    MSI X670E TOMAHAWK

    AMD 7800 X3D

    G.SKILL Trident NEO Z5 32G CL30

    SAMSUNG 980pro 2T

    Gigabyte Gaming 4080OC

    I checked memory thinking it might be an issue with latest BIOS but is ok (0 errors).

    I realized it only freezes when leaving the pc idle for maybe 15 or 20 minutes. Already modified energy settings to leave everything enabled but made no change.

    The only thing out of order is "The description for Event ID 1 from source amd3dvcacheSvc cannot be found" error in the EventViewer. I'm trying to figure out what is causing this.

    Was this answer helpful?

    0 comments