amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-06-23T22:11:40+00:00

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  2. Anonymous
    2023-06-23T22:03:02+00:00

    Yeah, let's keep us updated together.

    But shouldn't it be caused by the CPU/chipset itself? As new RAM, new Mainboard (neither ASUS nor MSI), new CPU didn't solve the problem to most of us.

    I'm not really sure(maybe since the problem seems to be with other manufacturers as well). All I know is that I have a 7950x and a 7950x3d, and it seems the problems started coming in with the x3d(although the first Asus motherboard completely crapped out with the 7950x, and I ended up RMAing the CPU and the Motherboard). This is honestly the biggest headache I have had in all the years I have been building PCs. I do it strictly as a hobby, and I know many people are way more experienced and knowledgeable than I am.. so, between waiting on customer support emails, I have been searching the web, only finding this thread to be most useful to me. I can say that the only thing that I haven't tested is the PSU. I ordered one, and its on its way. Sucks that I have to throw parts at this problem like this. I figure, what the heck. For the community! lol.


    I did stress test it for 8 hours along with the GPU. I'm not 100% sure if that could rule it out completely.

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  3. Anonymous
    2023-06-23T22:02:04+00:00

    I also had the problem with an pretty older BIOS version, but there were also BIOS adjustments made. Do you use the newest BIOS now?

    I am wondering why there isn't any other thread/video in the internet facing that problem. At least I didn't find any, but I don't think we are the only ones having that issue.

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  4. Anonymous
    2023-06-23T21:55:57+00:00

    Yea, I've been playing Diablo 4 and no issues. But then maybe I'm working on a monitor with a VM for 30 mins or so and when I switch to the main monitor to browse or something sometimes is frozen. The VM keeps working fine but my system is actually done and needs to restart. Today I realized that having videos on yt or streams open like Twitch in the background prevents it from happening. So there is something wrong with getting idle but I still not sure what.

    I had a similar issue with my past build and it was because the ssd got lose from time to time but for sure is not the case here. From what I read I think the AM5 platform in general got unstable after the latest voltage BIOS adjustments. I can only hope they'll make it more stable in future BIOS releases across AIBs.

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  5. Anonymous
    2023-06-23T21:51:38+00:00

    Yeah, let's keep us updated together.

    But shouldn't it be caused by the CPU/chipset itself? As new RAM, new Mainboard (neither ASUS nor MSI), new CPU didn't solve the problem to most of us.

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    1 person found this answer helpful.
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