amd3dvcacheSvc is causing errors, help needed

Yea, I've been playing Diablo 4 and no issues. But then maybe I'm working on a monitor with a VM for 30 mins or so and when I switch to the main monitor to browse or something sometimes is frozen. The VM keeps working fine but my system is actually done and needs to restart. Today I realized that having videos on yt or streams open like Twitch in the background prevents it from happening. So there is something wrong with getting idle but I still not sure what.

I had a similar issue with my past build and it was because the ssd got lose from time to time but for sure is not the case here. From what I read I think the AM5 platform in general got unstable after the latest voltage BIOS adjustments. I can only hope they'll make it more stable in future BIOS releases across AIBs.

Yes! I hear the same thing. That is why I waited so long for the BIOS update. The update seems to have stabilized things for me a bit(1415). Mine generally will only "cut out" no blue screen when at idle or doing something not so strenuous on the machine(Occasionally, it will do it playing games). Then I get these codes almost every time. (this is every time)Kernel-Power event ID: 41, amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008, event 6008, Kerel-EventTracing Event 2. I'm afraid to play HC on Diablo 4 until I fix this issue :(.

HELLO Mike M1987

https://www.microsoft.com/en-us/videoplayer/embed/RE201WL

Yeah, let's keep us updated together.

But shouldn't it be caused by the CPU/chipset itself? As new RAM, new Mainboard (neither ASUS nor MSI), new CPU didn't solve the problem to most of us.

I'm not really sure(maybe since the problem seems to be with other manufacturers as well). All I know is that I have a 7950x and a 7950x3d, and it seems the problems started coming in with the x3d(although the first Asus motherboard completely crapped out with the 7950x, and I ended up RMAing the CPU and the Motherboard). This is honestly the biggest headache I have had in all the years I have been building PCs. I do it strictly as a hobby, and I know many people are way more experienced and knowledgeable than I am.. so, between waiting on customer support emails, I have been searching the web, only finding this thread to be most useful to me. I can say that the only thing that I haven't tested is the PSU. I ordered one, and its on its way. Sucks that I have to throw parts at this problem like this. I figure, what the heck. For the community! lol.

I did stress test it for 8 hours along with the GPU. I'm not 100% sure if that could rule it out completely.

Hey, sorry for my late response. I did an RMA on my CPU, they checked it and said it's fine. So I will replace my motherboard with an MSI MAG X670E Tomahawk to see if the issue still appears. But as last answers to this thread said, it might be a problem with the chipset/CPU itself... It's such a weird error and nobody knows how its caused.

Let us know how it goes! I'll also keep posting until I get my rig fixed. Good luck to you all.

Hey, sorry for my late response. I did an RMA on my CPU, they checked it and said it's fine. So I will replace my motherboard with an MSI MAG X670E Tomahawk to see if the issue still appears. But as last answers to this thread said, it might be a problem with the chipset/CPU itself... It's such a weird error and nobody knows how its caused.