amd3dvcacheSvc is causing errors, help needed

Anonymous
2023-04-14T14:25:32+00:00

The description for Event ID 1 from source amd3dvcacheSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

amd3dvcacheSvc

CreateHelperUserProcess - WTSQueryUserToken Failed failed with 1008

The message resource is present but the message was not found in the message table

CPU: 7800X3D

GPU: 7900XTX

Windows 10

32G DDR5-6000 CL36

This is a fresh build and I'm looking for some help with a few errors. One of which is the above. Any help would be appreciated.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-04-10T06:38:56+00:00

    Which parts did you replace?

    And which part do you think was causing the problem?

    I started problem-solving, aiming to identify and rectify a persistent issue plaguing my computer three months ago. I started with RAM replacement, using multiple sets from the QVL, followed by a GPU swap, largely a shot in the dark, considering I had an extra one at hand no big deal.

    Subsequently, I replaced the motherboard, transitioning from one ASUS model to another(same board x670e crosshair extreme), but this change failed to resolve the issue. Not one to give up, I then swapped the ASUS motherboard for an MSI variant( MSI x670e Godlike , along with a native PCIE 5.0 MSI MEG Ai1300P PSU, and ultimately RMA'ed the CPU with AMD.

    Despite these comprehensive component changes, the issue stubbornly persisted, albeit with a small but noticeable alteration: the original error, termed amd3dvcacheSvc, stopped occurring. While this error has been reported by users without system shutdown issues, it continued to be a nuisance for some of us.

    In a final effort to eradicate the problem, I installed a BETA BIOS update for the MSI motherboard(I think ASUS had a BETA BIOS but they removed it? I could be wrong). Remarkably, since this update, the problem has ceased to exist.

    Reflecting on this exhaustive troubleshooting journey, my speculative diagnosis, albeit potentially far from accurate, is that an out-of-date motherboard BIOS and a possibly deteriorating PSU may have been the elusive culprits, potentially causing collateral damage to other parts.

    Apologies if this conclusion doesn't provide the unequivocal answers some might have anticipated. Nonetheless, I believe the collective wealth of information and experience within this thread can serve as a potent resource for others battling similar gremlins. It serves as a testament that relentless troubleshooting, paired with a dash of luck, often holds the key to unlocking stubborn tech issues. AKA carpet bomb the problem with parts and hope for the best. Certainly not the best, possibly the worst troubleshooting experience I have ever experienced. I'll keep contributing to the thread as long as it's open. Good luck to everyone with this issue. Try the beta BIOS if your motherboard manufacturer has it and nothing else has worked. I know of one person in the thread that said it didn't.

    Which bios did you use m I have the MSI godlike and I'm now experiencing these issues.

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  2. Anonymous
    2024-04-09T18:08:51+00:00

    my issue was my ram that came with a bundle I got from microcenter. I was getting a ton of BSOD's and now that I replaced the G.Skill ram with a different (hopefully better) brand. I haven't been getting crashes or that error message in event viewer.

    The problem does seem like a ram/voltage issue.

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  3. Anonymous
    2024-04-09T18:07:48+00:00

    hopefully, this will help people.

    I got this problem. Reeboted after couple of minutes idling. No errors when gamind. Solution was downloading amd-software-adrenalin-edition-24.3.1-minimalsetup-240320_web and install all the 7800x3d AMD drivers it did offer. Now stable as rock without amd3dvcacheSvc error.

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  4. Anonymous
    2024-04-04T04:08:48+00:00

    my issue was my ram that came with a bundle I got from microcenter. I was getting a ton of BSOD's and now that I replaced the G.Skill ram with a different (hopefully better) brand. I haven't been getting crashes or that error message in event viewer.

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  5. Anonymous
    2024-04-02T18:03:51+00:00

    I got this problem. Reeboted after couple of minutes idling. No errors when gamind. Solution was downloading amd-software-adrenalin-edition-24.3.1-minimalsetup-240320_web and install all the 7800x3d AMD drivers it did offer. Now stable as rock without amd3dvcacheSvc error.

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