Unexpected Store Exception Windows 11

Anonymous
2023-04-23T20:44:29+00:00

I really need some help. I keep getting a blue screen of death every time I try to play a game. It also happens with some other programs that are quite heavy. This has been going on for some weeks now and I dont know what to do.

I have tried a lot of methods trying to fix this issue but nothing helped. I got recommended to use Event Viewer to check if something shows up on there. And yes something did. I get 2 errors before a blue screen of death named Dump file creation failed due to error during dump creation and The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Because nothing has worked I decided to completely reinstall my windows 11 and it worked for 2 days , but now it started again. I really dont know what to do now and I really need some advice.

I hope someone reads this

Windows for home | Windows 11 | Gaming

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  1. DaveM121 933.1K Reputation points Independent Advisor
    2023-04-24T17:20:17+00:00

    Hi Matthew,

    Right click that file and select rename, then rename it to logi_audio_surround.sys.old

    then restart your PC that will stop that driver loading.

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  2. Anonymous
    2023-04-24T17:17:19+00:00

    I found the driver in system32 drivers and the name was logi_audio_surround.sys is that the one? and if so where do I install the new driver from I couldnt find anything on the internet

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  3. DaveM121 933.1K Reputation points Independent Advisor
    2023-04-24T17:13:28+00:00

    Hi Matthew,

    Okay well it is probably a driver for that which needs to be re-installed, int the dump file it was named Logi Audio Surround

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  4. Anonymous
    2023-04-24T17:09:22+00:00

    I use a blue yeti microphone that belongs to logitech but thats it

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  5. DaveM121 933.1K Reputation points Independent Advisor
    2023-04-24T17:07:24+00:00

    Hi Matthew,

    Do you use Logitech headphones or speakers on your PC?

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