windows 11 black screen after login

Anonymous
2023-05-27T12:53:11+00:00

recently my windows 11 PC has been showing a black screen after i login. i can still use my cursor, and i can use Ctrl Alt Del to open task manager, but it isn’t very useful as it just closes immediately. i have tried many troubleshooting steps, such as starting in safe mode and editing the bios, among others. but, no matter what i try, nothing works.

i have a prebuilt CyberpowerPC C-series gaming PC from 2019, with an AMD ryzen 5 5600 series CPU, a Gigabyte B450M motherboard, and an AMD geforce RX graphics card ( i do not know the exact model number ). I have made no hardware modifications to the PC.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-04-08T03:15:29+00:00

    Our issue was that our firewall was blocking access to and from the windows store. After allowing this traffic, we haven’t had the black screen problem since.

    The app readiness service requires access to the windows store after a reboot and login to check for updates for installed software. We initially worked around the black screen problem by disabling the service, but this caused other issues.

    Hope this helps.

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  2. Anonymous
    2025-05-03T17:22:04+00:00

    You are saying:

    "Scan your PC with Windows Security or 3rd party antimalware software
    Select Start > Settings > Update & Security > Windows Security and then Virus & threat protection."

    That's a little impossible. Since the screen is just black. With no icons or task bar. Just having access to Task Manager doesn't help.

    Would there be a Windows Hot Key which could switch to a different virtual screen?

    Thanks

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  3. Anonymous
    2025-05-03T19:31:52+00:00

    Why trying all these awkward steps? Try this approach to fight the black screen:

    1. Once the black screen appears, just log out from Windows (this option is still available).
    2. Then you see again the Windows splash screen with login window in the middle.
    3. Log in, and by 99.999% you see your standard home screen of Windows.

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  4. Anonymous
    2025-05-03T19:54:28+00:00

    Thanks. Maybe it will work for others. It didn't work for me.

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  5. Anonymous
    2025-05-03T20:13:05+00:00

    I have already disabled and/or stopped all of the update and search services windows 1ill allow me to do. The only one I cannot stop is WSearch.

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