My PC has been black screen and it happened because east access option
How to repair
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recently my windows 11 PC has been showing a black screen after i login. i can still use my cursor, and i can use Ctrl Alt Del to open task manager, but it isn’t very useful as it just closes immediately. i have tried many troubleshooting steps, such as starting in safe mode and editing the bios, among others. but, no matter what i try, nothing works.
i have a prebuilt CyberpowerPC C-series gaming PC from 2019, with an AMD ryzen 5 5600 series CPU, a Gigabyte B450M motherboard, and an AMD geforce RX graphics card ( i do not know the exact model number ). I have made no hardware modifications to the PC.
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My PC has been black screen and it happened because east access option
How to repair
I have the same problem on several computers (Intel NUC 9, new PC with i9 14th gen, virtual PC in VMWare, in Virtualbox...), all Win11 Pro.
Even on a new PC (about a month old, fresh Windows installation), in this case when I try to login via remote desktop.
Problem is first login attempt.
A bit annoying, but using CTRL+ALT+DEL -> logout -> login again works.
So it seems that there is some "first login after startup" task, that doesn't go well or something not starting in time.
start exlorer.exe service didn't work for me. A temporary solution for me was to rollback the last windows update but I resolved the issue with a deactivation of WLAN card.
I have the same issue, but I can use the task manager! I can “run a new task” but I’m lost in that environment… just a black screen and no folders on my desktop or task bar… Microsoft really needs to get these windows 11 updates under control. This is really frustrating.
What’s so weird is I can log out and log in and it looks normal in that circumstance. But then just black screen and mouse… uhhg
I tried many solution found on the internet but everything didn't work and I always had to roll back with Windows upgrade. I resolved the issue yesterday when I disabled the WLAN e Bluetooth card from BIOS ( I have a desktop DELL PC in a office LAN ) so I confirm what Joe Baker4 said because I think too is an hardware issue and not a software one.