windows 11 black screen after login

Anonymous
2023-05-27T12:53:11+00:00

recently my windows 11 PC has been showing a black screen after i login. i can still use my cursor, and i can use Ctrl Alt Del to open task manager, but it isn’t very useful as it just closes immediately. i have tried many troubleshooting steps, such as starting in safe mode and editing the bios, among others. but, no matter what i try, nothing works.

i have a prebuilt CyberpowerPC C-series gaming PC from 2019, with an AMD ryzen 5 5600 series CPU, a Gigabyte B450M motherboard, and an AMD geforce RX graphics card ( i do not know the exact model number ). I have made no hardware modifications to the PC.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-06-29T04:52:08+00:00

    While on the Black Screen, if you can keep your Task Manager open -> Run a new task: "explorer". That fixed it on my end.

    This worked 100%. Easy. Thanks for posting this. Thought I lost everything

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  2. Anonymous
    2024-06-17T19:59:36+00:00

    I was able to log in using the "shift" & the startup buttons simultaneously.

    I'm not sure if this "safe mode" login is a permanent fix.

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  3. Anonymous
    2024-06-05T08:06:59+00:00

    I had this exact issue. I let it sit for 5-10 mins whilst I was reading through this on my phone. Suddenly it flashed to life. I'm on an Acer aspire laptop with ryzen 5 7530u.

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  4. Anonymous
    2024-06-04T14:34:58+00:00

    Stopping the App Readiness service worked for me. I found the PID for the app readiness process under services (on the left) in task manager, then went to details (also on the left) in task manager and end task on that PID (svchost process). After that, windows explorer and desktop manager started as expected.

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  5. Anonymous
    2024-05-31T13:02:53+00:00

    Hi All,

    So I am an IT tech from the UK. I have done many many hours of research into this. Sadly this is a issue that Microsoft need to fix themselves that effects both Windows 10 and Windows 11 from what I have observed. Its been effecting my company for around 3-6 months give or take. I was hoping the update released last night (KB5037853) would fix the issues as it fixes a few Explorer bugs. This effects machines whether on a domain or not, sadly I went down the Group policy rabbit hole for a while... So this happens because the explorer process does not load properly. This causes a plain black screen with just the cursor. If you wait long enough 15-20 mins plus in my experience it does eventually come up with your desktop but does take a while. To speed it up what you can do it press CTRL + ALT + DEL > task manager or CTRL + SHIFT + ESC to open task manager directly. Run New Process and type "explorer" press ok. this normally loads the desktop within a few seconds. Really slow machines may take a bit longer. If its not done in about 30 seconds then this method wont work for you.

    During my research I found there was a similar issue a while back due to the app readiness service. see here. Killing the process or disabling the service helped but by my understanding this was patched. May be worth a shot but its not recommended long term.

    I have tried all the usual stuff too. Removing any management programs or anti virus on the machine. SFC and chkdsk scans etc. Start up repairs are pointless and wont do anything and AV is also not an issue that i can see.

    One thing that might help is removing network / internet access on login (flight mode for example). that seems to make it login properly but that comes with its own issues when on a domain.

    Good luck and please let me know if someone finds a solution or Microsoft actually fixes it for once.

    Thanks and remember to spread love and kindness even to people that don't deserve it!

    Ellie :) <3

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