windows 11 black screen after login

Anonymous
2023-05-27T12:53:11+00:00

recently my windows 11 PC has been showing a black screen after i login. i can still use my cursor, and i can use Ctrl Alt Del to open task manager, but it isn’t very useful as it just closes immediately. i have tried many troubleshooting steps, such as starting in safe mode and editing the bios, among others. but, no matter what i try, nothing works.

i have a prebuilt CyberpowerPC C-series gaming PC from 2019, with an AMD ryzen 5 5600 series CPU, a Gigabyte B450M motherboard, and an AMD geforce RX graphics card ( i do not know the exact model number ). I have made no hardware modifications to the PC.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-22T17:54:24+00:00

    I finally found the origin of all the problems on my dekstop (black screen because windows explorer not starting, unreliable network connections, MS store not working, windows update hanging and more) .... it seems it was a buggy motherboard.
    Got hint from a pro about people having problems with motherboards from that mainstream supplier - I used/bought for years for their quality.
    Replacing the MB with a competitors one with the same chipset keeping all the other hardware and the problems seem to have vanished (I obviously also uninstalled all the previous MB's apps and drivers).

    I prefer not to mention the manufacturers name as this is a public forum.

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  2. Anonymous
    2024-08-22T01:28:12+00:00

    the issue has been resolved. Thank you for your assist on this everyone.

    Thanks best with regards

    Vichet

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  3. Anonymous
    2024-08-15T10:55:24+00:00

    Hey, how did you manage to do the steps above with black screen? Am I missing something?

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  4. Anonymous
    2024-08-15T10:15:51+00:00

    Mostafa hi, I get it that you try to help but in your answer you suggest solutions that require the monitor NOT TO BE BLACK in order to be performed. Please try again but listen to the question first.

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  5. Anonymous
    2024-08-06T21:01:50+00:00

    Thank you so much. I almost went into panic mode. 😭 I was on Microsoft Edge and the screen just froze on me. Then a message came up and said to terminate a program. I thought it was to close the window, not black everything out. The screen went black and only the mouse was there. Task Manager didn't have anything useful, but restart and airplane mode worked.

    Thank you for the help.

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