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recently my windows 11 PC has been showing a black screen after i login. i can still use my cursor, and i can use Ctrl Alt Del to open task manager, but it isn’t very useful as it just closes immediately. i have tried many troubleshooting steps, such as starting in safe mode and editing the bios, among others. but, no matter what i try, nothing works.
i have a prebuilt CyberpowerPC C-series gaming PC from 2019, with an AMD ryzen 5 5600 series CPU, a Gigabyte B450M motherboard, and an AMD geforce RX graphics card ( i do not know the exact model number ). I have made no hardware modifications to the PC.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That's one issue. The people answering these either do not read or understand the simplest terms. The screen is BLACK. There is no access to any way to input anything useful.
Maybe the answer is from some backwards AI?
Why do we always have to do battle to get an answer to a programming error?
Hi, I had same problem in the past. I tend to login in the local admin account and for some reason that's not having any black screen issue but when I log on to the affected user account its having a black screen issue.
I'll go back to local admin login and check if all the update and drivers are up to date and if that didn't fix the issue I roll back the latest update.
If that didn't work. I use this command 'sfc /scannow' to find that corrupted file.
Half the time that won't work either
My last resort, I will restart the machine. Sometimes that won't be enough and I have to physically unplug the desktop's power cord, to have it boot again.
The issue tends to surface every time there's an update release. This is a nooby question: Is this a normal thing after an update?
Just letting you all know what worked for me to fix this problem (today is April 11, 2024). It worked for me last time, too (a couple months ago, also right after an update).
All I did was unplug my charger from the computer and then restart, and then it didn't go black after logging in. You can also try replugging after another restart, if this doesn't work.
I know it sounds simple and stupid, but it worked for getting rid of the black screen problem, for me.
Hi, i'm facing the same problem: black screen after login with cursor and ctrl+alt+del still working.
It can be useful to know that after some time, my pc automatically loaded what seemed to be the white onboarding page loading some content and than all my desktop loaded correctly, the white screen automatically closed and everything was back to normal.
This wasn't the first time booting up my pc after last update, but i noticed that every time i started my pc after the update (when it was still working) it tryed to load this white screen just to close it right after automatically. I'm currently running on windows 11 pro 22631.3296
Dear Hossam, try disconnect the device from internet before logging in, e.g. turn on the Flight mode.
