Windows 11 PC freezes and becomes completely unresponsive when gaming

Anonymous

I recently got a new prebuilt PC, and within a week of redownloading all my files and games from my previous PC, the computer continuously freezes and becomes completely unresponsive when gaming. It happens at random times and seems to differ between games. I have done everything I possibly can to remedy this issue, from scanning and repairing drivers, drives, reseating my GPU and RAM, installing HW monitor to ensure my temps are not skyrocketing and the voltage/wattage is sufficient, going into BIOS to make sure nothing is overclocked and the RAM is set to the correct MHz, running the windows memory diagnostic tool, etc. Everything that has been posted on youtube and other forums, I am almost positive I have tried. Absolutely nothing works and no matter what I do, the freezes keep occurring. The strange thing is when my PC becomes unresponsive, I can still hear my friends continuing to talk in discord but they cannot hear me. I am not sure what else to do about this other than to seek help here or to return the PC and just build another one on my own.

Specs:

RTX Nvidia 4090

13th Gen Intel(R) Core(TM) i9-13900k, 3000 Mhz, 24 cores

32.0 GB Kingston 2400 MHz memory DDR4

ASUS PRIME Z790-P WIFI D4

2TB NVme M.2 SSD

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46 answers

Anonymous

2024-06-23T13:04:46+00:00

I play on an HP Omen Gaming PC that is barely 6months old. So far, I only have this problem on one game: Black Desert Online. I originally had the problem when I had only had the pc for less that 2 months at which point I contacted HP and they had me send it back to them to be fixed(a nightmare in and of itself). From what I can tell, all they did was replace the video card and reinstall the operating system(creating their own user in the process which is still creating problems of it's own for me). Sure enough, I still have the problem. While playing the game, my pc will randomly completely freeze up becoming totally unresponsive. The only remedy is to shut down and restart the pc. HP says that it is a problem with the game software being incompatible with some hardware in the pc, but they can't say what hardware.
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