Windows 11 PC freezes and becomes completely unresponsive when gaming

Anonymous
2023-05-15T05:16:23+00:00

I recently got a new prebuilt PC, and within a week of redownloading all my files and games from my previous PC, the computer continuously freezes and becomes completely unresponsive when gaming. It happens at random times and seems to differ between games. I have done everything I possibly can to remedy this issue, from scanning and repairing drivers, drives, reseating my GPU and RAM, installing HW monitor to ensure my temps are not skyrocketing and the voltage/wattage is sufficient, going into BIOS to make sure nothing is overclocked and the RAM is set to the correct MHz, running the windows memory diagnostic tool, etc. Everything that has been posted on youtube and other forums, I am almost positive I have tried. Absolutely nothing works and no matter what I do, the freezes keep occurring. The strange thing is when my PC becomes unresponsive, I can still hear my friends continuing to talk in discord but they cannot hear me. I am not sure what else to do about this other than to seek help here or to return the PC and just build another one on my own.

Specs:

RTX Nvidia 4090

13th Gen Intel(R) Core(TM) i9-13900k, 3000 Mhz, 24 cores

32.0 GB Kingston 2400 MHz memory DDR4

ASUS PRIME Z790-P WIFI D4

2TB NVme M.2 SSD

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-05-15T07:53:11+00:00

    Do you use a Riser Cable?

    i had exact the same issue and the GPU to Mainboard Connection caused this Freeze Problem

    https://answers.microsoft.com/en-us/windows/forum/all/fixed-pcie-30-riser-cable-caused-that-issue-i-have/32fd5275-b745-4ec3-8e99-3e7f9a0e1a8a?page=2

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  2. Anonymous
    2023-05-15T07:54:33+00:00

    Hello Cole,

    My name is Hanem, an independent advisor, and I'm here to help you.

    I'm sorry that you are experiencing this issue, and I will try my best to assist you.

    I am a gamer too and I am sure that your system met the system requirements. I was able to see here as well that all of the troubleshooting steps are already performed and if this is a software related it should already fix the issue. Have you tried reinstalling the computer operating system? If yes, the issue might be on the hardware itself.

    Additional troubleshooting, you can perform clean boot to disable all possible services that freezes your computer: https://support.microsoft.com/topic/how-to-perf...

    You can also perform an in-place upgrade that will reset/refresh how the system works without removing any of your files and application:

    https://answers.microsoft.com/en-us/windows/for...

    I hope this helps, feel free to contact me for any further questions.

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  3. Anonymous
    2023-10-03T16:46:38+00:00

    Clean boot or in-place upgrade or hardware, kind of replace everything and then tell us if the problem returns.

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  4. Anonymous
    2023-10-06T03:22:32+00:00

    Hi all -

    Whether games or surfing the net, this seems to be a Windows 11 issue. This just happened a few minutes ago, and ended up doing a hard shutdown (pulled the plug). As a user, I shouldn't have to go through a clean reinstall of everything to eliminate a Windows 11 crash - when my Windows 10 environment was very stable with no issues. Unfortunately, I made the mistake of upgrading to Windows 11 ... have been less than pleased with the new operating system.

    Just my two cents.

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  5. Anonymous
    2023-10-10T17:43:45+00:00

    I'm having this same issue. Have uninstalled everything and completed a clean reinstall, removed updates one by one, adjusted resolution, Uninstaller programs, etc. All to no avail. Has any found a solutions to this problem. Very frustrating to have the PC just freeze up in the middle of a video conference call or while working on a file.

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