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I recently got a new prebuilt PC, and within a week of redownloading all my files and games from my previous PC, the computer continuously freezes and becomes completely unresponsive when gaming. It happens at random times and seems to differ between games. I have done everything I possibly can to remedy this issue, from scanning and repairing drivers, drives, reseating my GPU and RAM, installing HW monitor to ensure my temps are not skyrocketing and the voltage/wattage is sufficient, going into BIOS to make sure nothing is overclocked and the RAM is set to the correct MHz, running the windows memory diagnostic tool, etc. Everything that has been posted on youtube and other forums, I am almost positive I have tried. Absolutely nothing works and no matter what I do, the freezes keep occurring. The strange thing is when my PC becomes unresponsive, I can still hear my friends continuing to talk in discord but they cannot hear me. I am not sure what else to do about this other than to seek help here or to return the PC and just build another one on my own.
Specs:
RTX Nvidia 4090
13th Gen Intel(R) Core(TM) i9-13900k, 3000 Mhz, 24 cores
32.0 GB Kingston 2400 MHz memory DDR4
ASUS PRIME Z790-P WIFI D4
2TB NVme M.2 SSD
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm running a similar Dell system and have done all of the above. Recently if down loaded the MS PC Manager and have been ending the MS Edge task and it seems to help some. Thinking about just uninstalling Edge alltogether to see how it does without it.
Same here,
Dell XPS 8940, Intel I7-11700 @2.5GHZ, 32GB Corsair RAM, GeForce RTX 3060, Samsung 980PRO SSD. Windows 11 Pro.
Clean windows install, full reformat C, every hardware and BIOS driver updated manually, from manufacturer, and with 3d party app.
Running clean stock, or with daily driver software, having random freezing. could be 5 min, could be 5 hours. Gaming, or system at rest. No error logs surrounding the events!! Very frustrating.
Multiple memory tests, 6 of them back to back, all drive diagnostics are clean.
Reseated hardware, uninstalled and reinstalled every driver for each component with previous and current versions multiple times.
I'm losing my mind on this.
I have been turning off Microsoft Edge and it seems to be helping. Or at least slowing the problem down. Not sure it the issue but it has helped the past few days.
So no fixes?
I've done EVERYTHING and swapped a few things.
build is only a few months old.
CPU: Ryzen 7 7800X3D
GPU: RX 7900XTX
MB: Rog Strix B650E-F
PSU: Corsair RM1000x (Newly purchased 3/5/24)
Ram: G Skill Trident Z5 6000mhz DDR5
Boot: Samsung 990 Pro 1TB
Storage: Samsung 980 Pro 2TB
Freezes ONLY in gaming, anywhere between 25mins-3hours then freezes. I can watch youtube/browsing for hours without any freezes. This has been going on since the build. I've done Windows 11 reinstall, windows update, MB drivers update, bios update, Chipset update, GPU update (including DDU), SSD firmware update, games update, reseating CPU, reapplying thermal paste, reseating GPU, Reseating PSU connectors, Reseating Rams (Tried 2 different sets with and without enabling EXPO), RMA AIO cooler, Normal temps while idling and gaming (panel is off too), No overclock, no debug lights, no ram errors, no errors when running sfc /scannow. I've checked and done everything thats stated in forums with no luck. I am clearly out of ideas.
Same here. Machine is a 2021 Dell XPS. Problem began late 2023. Windows randomly stops responding to mouse or keyboard, sometimes several times a day. Open programmes seem to keep running but Windows is impervious to inputs. Only way to regain control is to force a restart by holding down the PC power button.
Have tried checking RAM and doing a clean reinstall Windows but problem persists. Hugely annoying as well as causing loss of work at times. Feels like Microsoft are powerless to cure it.
