How do i get rid of popup false virus alerts in Windows 11?

Anonymous
2023-07-11T00:17:16+00:00

My system is clean of viruses and malware[ I have done many scans] but the false alerts continue on the right side of whatever windows is open. I tied to kill the browser process but the alert stays even on my desktop. Is there a way to stop notifications in Windows?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-02-13T17:34:39+00:00

Hi Cynthia,

I had the same problem yesterday, exact same as your screen shots. I did everything installing Malwarebytes etc and no software found anything. However trial and error suceeded! Really simple.

Go into your browser settings, I use EDGE, go to >>>>>Cookies and site permissions

                                                                                       Manage and delete cookies and site data

Top of page: Cookies and data stored

                     (***Manage and delete cookies and site data***)

Next down same page: Site permissions

                                          (**All sites**)

Next down same page: Recent activity

THIS IS WHERE YOU NEED TO BE!

The latest changes made to site permissions

You should see a list of recent sites, and you should open each one in turn and RESET Permissions, at th etop of the page, **** on each and every recent sites since they started popping up, I did them all.

No malware software worked at all for me and the moment I did this they all stopped immediately!

Really hope this helps as i know how frustrating it is.

Rob

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Rob Koch 26,160 Reputation points Volunteer Moderator
2024-02-13T18:29:46+00:00

Though Robert Reid has the general idea, the official method for dealing with these Microsoft Edge browser notifications is covered in the following Microsoft Support article.

Manage website notifications in Microsoft Edge - Microsoft Support

The reason these aren't detected as malware is because they aren't, they're simply browser notifications that you allowed by doing exactly that, clicking the 'Allow' button displayed on some web page, possibly not even named the same, that displayed as a popup while you were browsing in the past.

The other option for these more annoying advertisers is other not the obvious 'Block', but something you might not recognize like 'Maybe next time', 'Not right now', or other longer phrases that are also often displayed in light gray, which are difficult to see. So, pay attention when clicking any popup displayed, since they're often tricks by advertisers trying to get you to accept their less reputable garbage.

All major browsers like Edge and Chrome also have these, but the methods to manage them are different and so you'll need to look elsewhere for how to deal with them on 3rd-party browers.

Rob

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  1. Anonymous
    2024-09-03T01:41:15+00:00

    Please check out my comment, if you can find it. Being elderly and not too knowledgeable, myself, I included several suggestions as to what you can do to shrink a window or move it to one side so you can see what is being hidden by those nasty alerts.

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  2. Anonymous
    2024-09-03T01:32:57+00:00

    The explanations here were very helpful to me, though in my case, it was FireFox causing the trouble. In the end, the solution was very simple:

    (1) Go to "Tools" in the menu at the top of the FireFox window, then >Settings>Privacy and Security and scroll down as far as the big heading, "Cookies and Data," which will appear in the center of the screen. Now look over to the right,* and you will see "Clear data." I clicked on the button with "Manage Data," which led to "Manage Cookies and Site Data." Then I clicked on "Remove All" and finally, on "Save Changes." Under "Manage Cookies and Site Data," there was a long list of sites, some of which I recognized, and others, not. That is why I didn't do any experimenting to see which one might be involved in the problem, but chose to get rid of all. The hateful three (in my case) boxes obscuring most of the space on the right side of the monitor (forcing me to keep moving the FireFox window to the left and shrinking it so I could see the directions from here that I was trying to follow) did not magically disappear when I hit "Save Changes," but after I restarted the computer (or did I merely restart FireFox? I forget. Anyway, in the end, when things were restarted, the fake alerts were all gone and have not come back. At the worst, restarting your computer should do it.

    *If you are having trouble seeing "Clear data" and the rest, put the cursor arrow in an empty space at the very top of the FireFox window, hold, and drag the whole window over to the left, exposing the part that was hidden behind the fake alerts. (For newbies: This technique works with any file or window, so far as I know.) You may also have to do some finagling, resting the cursor on the very edge of the FF window until it turns into a two-way arrow, and then pulling it to make the window narrower, or hitting Control and then the minus sign on the keyboard to shrink all the writing.

    Words cannot express what a relief this was and how grateful I am. I hope this post will help people who are using FireFox. In my case, the popups appeared immediately after I clicked on a link in someone's comment in a thread on Yahoo mail, though it originally came from a column in some newspaper. I wish I could remember what it was so as to warn others away, but I can't.

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  3. Anonymous
    2024-09-03T00:05:57+00:00

    Okay, have done it all and they still pop up!!! The anti virus. I am already protected so why oh why are they coming after me? 100 times in the past few days. Or mor.

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