Hi Novej,
I am Dave, I will help you with this.
Your large memory dump is not providing any insight into the underlying cause, do you have any minidump files in C:Widnows\Minidup that you can upload for analysis?
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
.zip dump file: https://drive.google.com/file/d/1r4i-TIIkrmbFzS6mmtHa9buEZwk8-pJA/view?usp=sharing
I have a lot of BSOD recently from IRQL, Resource not owned, DPC Watchdog, and Kernel Security Check Failure. This started happening occassionally about 2 months ago and become more and more frequent. There is no major update like BIOS or driver that I believe caused the problem
From Windbg, it has been narrowed down to be a thread exception problem where a program tries to access or release a thread it has no access to. I ran verifier for 24 hours to get the same types of BSOD at the same frequency.
There is no driver verifier violation from BSOD and in the dump files (using recommended verifier settings) from windbg, so perhaps the driver is not the issue. Often the debugger say the culprit is various programs from sysinternals, my VPN, or a random .exe process. I did a full reinstall using media creation tool that removes all apps and personal files. I thought this was a problem with corrupted windows file that sfc or dism or chkdsk could not repair or detect. I still have the problem of getting BSOD every few hours (sometimes every few minutes) after the reinstall, but windbg gives a more consistent blame: ntkrnlmp.exe
This is followed with nt!ExpReleaseResourceSharedForThreadLite+(Hex number)
I have the newest bios from HP and windows is up to date
BSOD can happen instantly or is followed by severe lag a few seconds before it happens. There is no overheating by the CPU (hover around 70C, can spike to 90C but drop down to 60C quickly). Did windows memory integrity check, both RAM stick pass. Have not done memtest86 and prefer not to unless there is a strong reason of RAM problem
HP hardware diagnostic did not return any error (the one you run without going into windows)
A good pattern I see is that sfc /scannow ocassionally reports and repairs a corrupted file (but not all the time, even after a BSOD)
The following is the CBS folder with the log. Maybe the file that it repairs can help solve the problem: https://drive.google.com/drive/folders/1XEZLPCoyGIBh0-KF-kHr1eH6SJc8vgcR?usp=sharing
My computer is an HP Laptop about 3 years old, AMD Ryzen 5500u, 32 GB RAM (2 x 16GB Crucial 3200MHz) DDR4, no dedicated GPU, 2TB Crucial SSD (new SSD, no bad sectors.. BSOD also happens before I upgraded my SSD)
BIOS: UEFI
BIOS Version/Date: AMI F.30, 4/21/2023
Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)
SMBIOS Version 3.3
Windows Version 10.0.19045 Build 19045 (Windows Home)
System Model HP Laptop 14-fq1xxx
Let me know if any of the links are not working of if the dump file is corrupted
Thx
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Novej,
I am Dave, I will help you with this.
Your large memory dump is not providing any insight into the underlying cause, do you have any minidump files in C:Widnows\Minidup that you can upload for analysis?
Hi, I have the minidump folder here: https://drive.google.com/drive/folders/18ZC8dqF0KZv0y_TPmWoXFhNyhQUBALBw?usp=sharing
Just to be helpful for future troubleshooters, what do we do with minidumps? Any must use commands on windbg on them?
Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.
BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)
BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)
Here is the output .zip file: https://drive.google.com/file/d/13y5ejvLlYz8dhsoxQwa3MqCbsOq2h2JC/view?usp=sharing
Let me know if you have any questions
As a side note, I did a CMOS reset by loading the default in the Bios (I don't have CMOS battery on my laptop), and still got a BSOD. There may be a few new BSODs since the beginning of the post
The computer has different RAM modules.
When were each RAM module installed?
CT16G4SFRA32A.C16FP
CT16G4SFD832A.M16FRS
For testing please remove both RAM modules and reseat one module for testing purposes.
Test each module in the same DIMM.
For new BSOD post a new V2 share link into the newest post.
Find a bootable flash drive with free space.
Download and install onto the flash drive:
https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148757.exe
Location : Bottom - Slot 1 (left)
BankLabel : P0 CHANNEL A
Manufacturer : Unknown
MemoryType : DDR4
FormFactor : SODIMM
Capacity : 16GB
Speed : 3200
Serial : E7FBA4E6
PartNumber : CT16G4SFRA32A.C16FP
ECC : False
TypeDetail : {Synchronous, Unbuffered (Unregistered)}
Location : Bottom - Slot 2 (right)
BankLabel : P0 CHANNEL B
Manufacturer : Unknown
MemoryType : DDR4
FormFactor : SODIMM
Capacity : 16GB
Speed : 3200
Serial : E54AC62F
PartNumber : CT16G4SFD832A.M16FRS
ECC : False
TypeDetail : {Synchronous, Unbuffered (Unregistered)}
E3
139
1A8