Threads Exceptions BSOD after Windows reinstall

Anonymous
2023-08-21T17:25:05+00:00

.zip dump file: https://drive.google.com/file/d/1r4i-TIIkrmbFzS6mmtHa9buEZwk8-pJA/view?usp=sharing

I have a lot of BSOD recently from IRQL, Resource not owned, DPC Watchdog, and Kernel Security Check Failure. This started happening occassionally about 2 months ago and become more and more frequent. There is no major update like BIOS or driver that I believe caused the problem

From Windbg, it has been narrowed down to be a thread exception problem where a program tries to access or release a thread it has no access to. I ran verifier for 24 hours to get the same types of BSOD at the same frequency.

There is no driver verifier violation from BSOD and in the dump files (using recommended verifier settings) from windbg, so perhaps the driver is not the issue. Often the debugger say the culprit is various programs from sysinternals, my VPN, or a random .exe process. I did a full reinstall using media creation tool that removes all apps and personal files. I thought this was a problem with corrupted windows file that sfc or dism or chkdsk could not repair or detect. I still have the problem of getting BSOD every few hours (sometimes every few minutes) after the reinstall, but windbg gives a more consistent blame: ntkrnlmp.exe

This is followed with nt!ExpReleaseResourceSharedForThreadLite+(Hex number)

I have the newest bios from HP and windows is up to date

BSOD can happen instantly or is followed by severe lag a few seconds before it happens. There is no overheating by the CPU (hover around 70C, can spike to 90C but drop down to 60C quickly). Did windows memory integrity check, both RAM stick pass. Have not done memtest86 and prefer not to unless there is a strong reason of RAM problem

HP hardware diagnostic did not return any error (the one you run without going into windows)

A good pattern I see is that sfc /scannow ocassionally reports and repairs a corrupted file (but not all the time, even after a BSOD)

The following is the CBS folder with the log. Maybe the file that it repairs can help solve the problem: https://drive.google.com/drive/folders/1XEZLPCoyGIBh0-KF-kHr1eH6SJc8vgcR?usp=sharing

My computer is an HP Laptop about 3 years old, AMD Ryzen 5500u, 32 GB RAM (2 x 16GB Crucial 3200MHz) DDR4, no dedicated GPU, 2TB Crucial SSD (new SSD, no bad sectors.. BSOD also happens before I upgraded my SSD)

BIOS: UEFI
BIOS Version/Date: AMI F.30, 4/21/2023

Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)

SMBIOS Version 3.3

Windows Version 10.0.19045 Build 19045 (Windows Home)

System Model HP Laptop 14-fq1xxx

Let me know if any of the links are not working of if the dump file is corrupted

Thx

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-08-22T07:56:18+00:00

    Currently running Memory Extensive test until error on just one of the 16GB RAM module. I did advanced startup, F2, diagnostic --> component, Memory extensive test. I already removed my other 16GB. I will run at least 3 iterations on each of them and post any update in the next 24 hours. If there are any error logs, where do I find it? It won't be a BSOD right since I'm not in Windows??

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  2. Anonymous
    2023-08-22T07:50:52+00:00

    Yes. I only installed NordVPN 3 days ago. The problems were here long before that

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  3. DaveM121 933.9K Reputation points Independent Advisor
    2023-08-22T07:32:59+00:00

    Sorry, I was offline.

    Do you have NordVPN installed on your PC?

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  4. Anonymous
    2023-08-22T06:05:07+00:00

    The HP UEFI hardware diagnostics and Windows hardware diagnostics can be downloaded and installed into the computer.

    Please install both.

    HP PC Hardware Diagnostics UEFI – v10.1.0.0 https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148757.exe

    HP PC Hardware Diagnostics Windows v2.3.2.0  https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148547.exe

    https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

    Plan to run the HP UEFI hardware diagnostics overnight while sleeping in loop until error.

    (instructions will be posted later in this thread.)

    Just use one RAM module (original or oldest).

    Make sure that it is reseated.

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  5. Anonymous
    2023-08-22T05:32:10+00:00

    Originally configured 8GB then I added 16GB about 1.5 years ago. I did not have any BSOD or issue running mismatched sticks until 3 months ago when the BSOD happens occasionally. I added a new 16GB RAM about 3 months ago. The problem becomes very frequent about 3 weeks ago and now happens several times a day recently

    I got error 1722 when installing it on the new flash drive. This was installed on I:// (my flash drive). I already checked that the Windows installer service was running in the task manager. Any help on this would be appreciated

    Could I also just install the HP software on my C drive? Would I need to run the program without logging into Windows?

    In the meantime, should I just use one of the RAM sticks instead (1x16GB)?

    Thanks

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