Random Restarts When Idle

Anonymous
2023-08-19T11:34:19+00:00

My computer keeps randomly restarting when left idle for a bit. I have attached my .dmp files.

Assistance would be greatly appreciated!

https://drive.google.com/drive/folders/1ZGwHST52tMmk0JeDmp37KhZA1E0kaT57?usp=drive_link

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 935.1K Reputation points Independent Advisor
    2023-08-19T12:06:07+00:00

    Hi Patrick,

    I am Dave, I will help you with this.

    I tried to download your minidump files, but they are not shared, please try sharing them again, also I sent a share request on Google Drive, that may be in your Email.

    Please let me know here when they ae shared.

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  2. Anonymous
    2023-08-19T12:46:52+00:00

    Apologies! They should be shared now - here is the link if you need it again: https://drive.google.com/drive/folders/1ZGwHST52tMmk0JeDmp37KhZA1E0kaT57?usp=sharing

    Thank you so much in advance for helping me!

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  3. DaveM121 935.1K Reputation points Independent Advisor
    2023-08-19T13:04:18+00:00

    Your minidump files just indicates generic memory (RAM) corruption no specific driver is listed

    To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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  4. Anonymous
    2023-08-19T23:19:10+00:00

    Thank you! Enabled the driver verifier and just restarted. Waiting to crash now.

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  5. Anonymous
    2023-08-19T23:48:55+00:00

    Okay I have updated the Google drive link with the new crash files. It crashed 3 times but only made 2 new files - I'm assuming one was overwritten?

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