Random Restarts When Idle

Anonymous
2023-08-19T11:34:19+00:00

My computer keeps randomly restarting when left idle for a bit. I have attached my .dmp files.

Assistance would be greatly appreciated!

https://drive.google.com/drive/folders/1ZGwHST52tMmk0JeDmp37KhZA1E0kaT57?usp=drive_link

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-08-20T11:17:20+00:00

    Thank you! Doing this now - I use this PC for gaming. Is it not recommended to use GeForce Experience to keep drivers updated?

    Will let you know if this fixed worked. Thank you again!

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  2. DaveM121 935.1K Reputation points Independent Advisor
    2023-08-20T06:25:01+00:00

    Please ensure Driver Verifier is now disabled,

    Driver Verifier indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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  3. Anonymous
    2023-08-19T23:48:55+00:00

    Okay I have updated the Google drive link with the new crash files. It crashed 3 times but only made 2 new files - I'm assuming one was overwritten?

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  4. Anonymous
    2023-08-19T23:19:10+00:00

    Thank you! Enabled the driver verifier and just restarted. Waiting to crash now.

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  5. DaveM121 935.1K Reputation points Independent Advisor
    2023-08-19T13:04:18+00:00

    Your minidump files just indicates generic memory (RAM) corruption no specific driver is listed

    To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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