Failed Install 2023-09 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310)

Hi. I'm David, and I'm happy to help you.

I understand that you are having an issue installing the update KB5030310.

I suggest doing the following:

Run the Windows Update Troubleshooter.

https://support.microsoft.com/en-us/windows/win...

If it persists, rename the software distribution folders as instructed below:

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

net stop bits

net stop wuauserv

net stop cryptsvc

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start bits

net start wuauserv

net start cryptsvc

3. After all these commands are completed, close the Command Prompt window, restart your computer, and then try to update Windows.

If it persists, use the system file checker to repair possible corrupted or missing system files.

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

dism.exe /online /cleanup-image /scanhealth

dism.exe /online /cleanup-image /restorehealth

dism.exe /online /cleanup-image /startcomponentcleanup

sfc /scannow

Note: Pay close attention to the results of the commands. This will help you determine whether the procedure was completed successfully or if there was a problem. If you encounter any problems, let me know the error message that was displayed.

3. Then restart your PC and see if you can update.

If it persists, download and install the update that is having problems manually.

Download the installation package from the link below.

https://catalog.sf.dl.delivery.mp.microsoft.com...

Source: https://www.catalog.update.microsoft.com/Search...

If the problem persists, let me know, and I will provide another method.

Feel free to ask back any questions.

Hi there,

Thanks for reaching out.

Troubleshooting and renaming folders did not work, still experiencing install failure. See the results below from the system file checker commands.

No luck after restarting and retrying to install update 2023-09 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310). Still getting the same Install error - 0x80070002. Will try to manually download.

C:\Windows\System32>dism.exe /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool

Version: 10.0.22621.1

Image Version: 10.0.22621.2215

[==========================100.0%==========================]

No component store corruption detected.

The operation completed successfully.

C:\Windows\System32>dism.exe /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.22621.1

Image Version: 10.0.22621.2215

[===========================84.9%================= ]

[===========================92.3%===================== ]

[==========================100.0%==========================]

The restore operation completed successfully.

The operation completed successfully.

C:\Windows\System32>dism.exe /online /cleanup-image /startcomponentcleanup

Deployment Image Servicing and Management tool

Version: 10.0.22621.1

Image Version: 10.0.22621.2215

[===== 10.0% ]

[==========================100.0%==========================]

The operation completed successfully.

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

The commands were completed successfully.

If you can't install it manually, let me know if you use a third-party antivirus. If yes, which one?

Manually did not work either. Others in the same office don't seem to have an issue installing.

We use Crowdstrike and Windows Defender

Is the affected computer joined to a domain?