RESOLVED: Explorer crashing on right click

Anonymous
2023-09-04T10:51:57+00:00

Explorer.exe keeps crashing when I right click in a window or on the desktop. This seemed to start happening randomly and not after a Windows update or anything in particular.
I have tried the following:
-Disabled antivirus

-Disabled context menu's using ShellExView

-Booting into safemode
-Updating Windows
-Reinstalling the graphics driver

-sfcscan

-DISM repair
-Clear file explorer history
-Disable credential Guard in regedit
The same problem continues to happen, even in safemode.

Eventviewer displays the following when explorer crashes due to a right click:

Faulting application name: explorer.exe, version: 10.0.22621.2215, time stamp: 0xb9c28810

Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.22621.2215, time stamp: 0xaaa66d5d

Exception code: 0xc0000005

Fault offset: 0x000000000004e730

Faulting process ID: 0x0x1918

Faulting application start time: 0x0x1D9DF1AA34B61BA

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\Windows.UI.FileExplorer.dll

Report ID: 9e3a2452-7da8-457c-a92d-d1db4f58f23a

Faulting package full name: 

Faulting package-relative application ID: 

I'm stumped and don't know what else I can do. Any suggestions?

Windows 11 Home 22H2 (OS Build 22621.2215)

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2023-09-04T14:45:47+00:00

Hello again,

I just fixed the issue without the need to run a repair.

I used the following command to disable the new context menu.
reg.exe add "HKCU\Software\Classes\CLSID{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve

The problem is now resolved.

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  1. Anonymous
    2024-04-23T13:25:33+00:00

    Your problem is obviously caused by something different then. Have you tried all the usual stuff? SFC scan, DISM cleanup etc?

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  2. Anonymous
    2024-04-25T08:05:42+00:00

    Hi !

    Yes I think I tried everything, but reinstall the OS. I am currently working on PhD and can't make fresh install.

    I must say this is really weird.

    Everything is up to date.

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  3. Anonymous
    2024-04-25T09:39:56+00:00

    Have you installed any software that adds an option to the context menu.

    Uninstall that and if all good either install an alternative or re-install without the add to context menu, which I had to do with File Renamer Turbo.

    If you have added more than one software program that adds to the context menu remove all and add one at a time until offending one is found.

    Hope you get sorted.

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  4. Anonymous
    2024-04-25T10:02:59+00:00

    Thank you Steven !

    The problem is that it happens randomly or with specifics files !

    E.g. : right clic on docx, pdf, long name files.

    But not with odt files neither videos mp4 or m4a.

    Events returns this : (sorry for french)

    Nom de l’application défaillante explorer.exe, version : 10.0.22621.3155, horodatage : 0x3fb2d7a4

    Nom du module défaillant : ntdll.dll, version : 10.0.22621.3085, horodatage : 0xbced4b82

    Code d’exception : 0xc0000374

    Décalage d’erreur : 0x000000000010c7a9

    ID du processus défaillant : 0x0x3A50

    Heure de début de l’application défaillante : 0x0x1DA96F65A083AC9

    Chemin d’accès de l’application défaillante : C:\WINDOWS\explorer.exe

    Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ntdll.dll

    ID de rapport : 6bbb17b9-4ffd-42f0-8ed6-4c1300679a56

    Nom complet du package défaillant : 

    ID de l’application relative au package défaillant : 

    So the failed package is ntdll.dll. Okay, and so what.

    BTW Application ID that fails is ... empty

    My two cents.

    It sounds like this :

    https://answers.microsoft.com/en-us/windows/forum/all/file-explorer-keeps-crashing-after-23h2-update/c3f99453-6925-481d-85c5-4bc46979cada

    And does not seem to be solved there.

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