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Explorer.exe keeps crashing when I right click in a window or on the desktop. This seemed to start happening randomly and not after a Windows update or anything in particular.
I have tried the following:
-Disabled antivirus
-Disabled context menu's using ShellExView
-Booting into safemode
-Updating Windows
-Reinstalling the graphics driver
-sfcscan
-DISM repair
-Clear file explorer history
-Disable credential Guard in regedit
The same problem continues to happen, even in safemode.
Faulting application name: explorer.exe, version: 10.0.22621.2215, time stamp: 0xb9c28810
Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.22621.2215, time stamp: 0xaaa66d5d
Exception code: 0xc0000005
Fault offset: 0x000000000004e730
Faulting process ID: 0x0x1918
Faulting application start time: 0x0x1D9DF1AA34B61BA
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\Windows.UI.FileExplorer.dll
Report ID: 9e3a2452-7da8-457c-a92d-d1db4f58f23a
Faulting package full name:
Faulting package-relative application ID:
I'm stumped and don't know what else I can do. Any suggestions?
Windows 11 Home 22H2 (OS Build 22621.2215)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello again,
I just fixed the issue without the need to run a repair.
I used the following command to disable the new context menu.
reg.exe add "HKCU\Software\Classes\CLSID{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve
The problem is now resolved.
Hi.
I have the problem here with Windwos 11 23H2 up to date
The new registry entry does NOT make any change.
It was a totally fresh install from Microsoft and I didn’t use back up.
Will certainly check if all ok before installing AMD GPU drivers when I do my Windows 10 and 11 test installs.
Cheers Reticzeta
Of course we can't be sure but I'm pretty sure that this is not hardware related. In that case I guess it would be more random. For me it's consistently
reporting
Faulting application name: Explorer.EXE, version: 10.0.22621.3155, time stamp: 0x3fb2d7a4
Faulting module name: SHELL32.dll, version: 10.0.22621.3085, time stamp: 0x4e9c34b7
Exception code: 0xc0000005
Fault offset: 0x000000000008774b
Same application, same module, same offset.
I've seen many people write that this is caused by a shell extension, which I'd like to believe. But even with ALL extensions disabled it still crashes. I think I've tried just about every suggested solution, except a complete Windows re-install which I am always hesitant to do - but perhaps it's the only way out. Something in Windows seems to be buggered up beyond repair.
I'll be interested to hear how you will get on with your planned installations.
Yes it does. It disables the new context menu which has caused some people problems. If it didn't do anything then it wouldn't have fixed my problem and the other guy who posted here to say thanks for solving his issue.
So it simple does do something. It fixes the issue with the new context menu.
