RESOLVED: Explorer crashing on right click

Anonymous
2023-09-04T10:51:57+00:00

Explorer.exe keeps crashing when I right click in a window or on the desktop. This seemed to start happening randomly and not after a Windows update or anything in particular.
I have tried the following:
-Disabled antivirus

-Disabled context menu's using ShellExView

-Booting into safemode
-Updating Windows
-Reinstalling the graphics driver

-sfcscan

-DISM repair
-Clear file explorer history
-Disable credential Guard in regedit
The same problem continues to happen, even in safemode.

Eventviewer displays the following when explorer crashes due to a right click:

Faulting application name: explorer.exe, version: 10.0.22621.2215, time stamp: 0xb9c28810

Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.22621.2215, time stamp: 0xaaa66d5d

Exception code: 0xc0000005

Fault offset: 0x000000000004e730

Faulting process ID: 0x0x1918

Faulting application start time: 0x0x1D9DF1AA34B61BA

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\Windows.UI.FileExplorer.dll

Report ID: 9e3a2452-7da8-457c-a92d-d1db4f58f23a

Faulting package full name: 

Faulting package-relative application ID: 

I'm stumped and don't know what else I can do. Any suggestions?

Windows 11 Home 22H2 (OS Build 22621.2215)

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2023-09-04T14:45:47+00:00

Hello again,

I just fixed the issue without the need to run a repair.

I used the following command to disable the new context menu.
reg.exe add "HKCU\Software\Classes\CLSID{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve

The problem is now resolved.

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  1. Anonymous
    2023-09-19T21:28:28+00:00

    I've had the same issue on two different laptops, starting at the same time with no changes by me, although they did both run a Windows update this morning. When I went to one to open Explorer, it hung with only "Home" listed on the left side panel and the green progress bar at the top with "working on it" displayed. This took forever.

    When I would launch File Explorer from the Start Menu or a desktop shortcut, it would either start up and hang at the screen described above, or it would open/close, and the desktop would clear and refresh, after about 10 seconds of nothnigness.

    I tried the SFC /scannow fix, and it found some errors and corrected them, but it only seemed to help partially. Explorer would load, sometimes more quickly, but still experienced crashes on one machine. The other would open Explorer but sometimes hang. On both, the right-click context menu on any file took about 10 - 15 seconds to open, which was previously immediate.

    I tried the DISM.EXE /online /cleanup-image /restorehealth on both machines, but still got crashes on one PC and context menu delays on both. They still both intermittently would load with Home displayed on the right and still take a about 5 seconds to load the other items (Downloads, Documents, etc.) which normally were instantaneously displayed upon opening.

    I tried the registry command described above by Reticzeta and that seemed to help consistenly on one of the PCs but the other still crashes about 50% of the time loading Explorer. :(

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  2. Anonymous
    2024-01-30T12:57:57+00:00

    It may have worked for you and others, but it certainly does not do anything for me either. It's a real crappy problem as I am very used to selecting multiple files and use the SendTo menu item 😒

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    3 people found this answer helpful.
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  3. Anonymous
    2023-12-16T22:05:37+00:00

    Hello again,

    I just fixed the issue without the need to run a repair.

    I used the following command to disable the new context menu.
    reg.exe add "HKCU\Software\Classes\CLSID{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve

    The problem is now resolved.

    I have the problem when I right mouse click when more than one file is selected. Sadly this command (done as Administrator) did not fix it for me, not even after reboot 😒

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    2 people found this answer helpful.
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  4. Anonymous
    2024-01-30T12:06:22+00:00

    this simply does not do anything

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