Clipboard problems (can not copy/paste) in Windows 11

It isn't working.

i rebooted yesterday, everything worked fine, came in this morning.

copy and paste does not work.

now is my chance to check the logs!

the error from last night is

(i forgot copy and paste was broken and when i copied the error it caused event viewer to crash the MMC!)

However i do now have some excellent error information which might be some use to MS.

my error overnight was

"The program ShellExperienceHost.exe version 10.0.22621.3672 stopped interacting with windows and was closed". This is the ONLY error last night so i must have found what is causing it!

i checked the previous days and this error does not happen again.

I do get other errors

SystemSettingsBroker likes to error with the DLL ucrtbase.dll quite often.

The most annoying things about eventviewer is that if i sort by LEVEL it sorts by level and date is sorted by random. useless.

So right now i have nothing that reoccurs and nothing pointing me in the direction of where to look as windows isn't logging anything useful.

I dont use hibernate or sleep. :/

Here are the crashes from earlier that happened in the MMC when i copied the error text. This part of the second report definitely shows what i was doing

"   at System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)

   at System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)

   at Microsoft.Windows.ManagementUI.CombinedControls.EventDetailControl.ExecuteCopyDetailsAsTextAction()"

I hope they can fix this.

Error 10/07/2024 09:17:46 Application Error 1000 Application Crashing Events

Log Name: Application

Source: Application

Error Date: 10/07/2024 09:17:46

Event ID: 1000

Task Category: Application Crashing

Events Level: Error

Keywords:

User: XXX

Computer: XXX

Description: Faulting application name: mmc.exe, version: 10.0.22621.2506, time stamp: 0x307870ca

Faulting module name: KERNELBASE.dll, version: 10.0.22621.3733, time stamp: 0x44653e19

Exception code: 0xe0434352

Fault offset: 0x000000000005f39c

Faulting process ID: 0x0x530C

Faulting application start time: 0x0x1DAD2A061673D85

Faulting application path: C:\WINDOWS\system32\mmc.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 3d86facd-90b3-412e-bf61-8e9a29d9405b

Faulting package full name:

Faulting package-relative application ID: Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1000 0 2 100 0 0x8000000000000000 163574 Application XXX mmc.exe 10.0.22621.2506 307870ca KERNELBASE.dll 10.0.22621.3733 44653e19 e0434352 000000000005f39c 0x530c 0x1dad2a061673d85 C:\WINDOWS\system32\mmc.exe C:\WINDOWS\System32\KERNELBASE.dll 3d86facd-90b3-412e-bf61-8e9a29d9405b

The second error

Error 10/07/2024 09:17:46 .NET Runtime 1026 None

Application: mmc.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.ExternalException

   at System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)

   at System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)

   at Microsoft.Windows.ManagementUI.CombinedControls.EventDetailControl.ExecuteCopyDetailsAsTextAction()

   at Microsoft.Windows.ManagementUI.CombinedControls.EventDetailControl.OnAction(ManagementAction action)

   at Microsoft.EventViewer.SnapIn.MMCEventsResultView.OnAction(Object sender, ManagementAction mmcAction)

   at Microsoft.EventViewer.SnapIn.FormControlBase.OnAction(Object sender, ActionEventArgs e)

   at Microsoft.ManagementConsole.Action.RaiseTriggeredEvent(Object sender, AsyncStatus status)

   at Microsoft.ManagementConsole.View.DoAction(Int32 actionId, Boolean selectionDependent, Int32 selectionId, IRequestStatus requestStatus)

   at Microsoft.ManagementConsole.View.ProcessRequest(Request request)

   at Microsoft.ManagementConsole.ViewMessageClient.ProcessRequest(Request request)

   at Microsoft.ManagementConsole.Internal.IMessageClient.ProcessRequest(Request request)

   at Microsoft.ManagementConsole.Executive.RequestStatus.BeginRequest(IMessageClient messageClient, RequestInfo requestInfo)

   at Microsoft.ManagementConsole.Executive.SnapInRequestOperation.ProcessRequest()

   at Microsoft.ManagementConsole.Executive.Operation.OnThreadTransfer(SimpleOperationCallback callback)

Exception Info: System.Reflection.TargetInvocationException

   at Microsoft.ManagementConsole.Executive.MmcThreadMessageWindow.OnThreadException(Exception e)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)

   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)

   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

   at Microsoft.ManagementConsole.Internal.SnapInMessagePumpProxy.Microsoft.ManagementConsole.Internal.ISnapInMessagePumpProxy.Run()

   at Microsoft.ManagementConsole.Internal.ISnapInMessagePumpProxy.Run()

   at Microsoft.ManagementConsole.Executive.SnapInThread.OnThreadStart()

   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

   at System.Threading.ThreadHelper.ThreadStart()

Okay, you're moving along, I noted a few things while you 'spoke'.

** Note: Items in [square brackets] are keystrokes (e.g. [command], [esc], [ctrl+alt+del]). Items in brackets and surrounded by quotes should be typed as seen.

1. It's good that hibernate and/or sleep are left out of the picture while Microsoft (we) diagnose the problem.
2. Are you part of a group? Or is this a personal PC (asked because of the MMC involvement).
3. Do you have 'special' software running? Anything you've installed to do stuff for you in the background? The clipboard object being used is trying to SetData, which is different than SetText, it suggests there is a lot more data?, an image?, a something that ISN'T text. Does anything come to mind?
4. Before leaving tonight, reboot into safe mode. It would be a good indicator if it's Windows System related or external poking in dependent on whether the clipboard is still an issue the next morning.
5. Something that had a large effect for me, but I haven't heard you mention, was clipboard history. Kim & I have ours off. Can you verify the same? [Win+V]
6. The underlying issue seems touch a lot of places. Tomorrow morning when you get in, repeat the steps below:
   1. Open Excel
      1. Type into at least three cells, going up, and going across (e.g. A1, A2, B1)
   2. Open REGULAR NOTEPAD. It must be the boring version of notepad (due to it's simplicity)
      • Copy the text from Excel into Notepad a ridiculous amount of times. You WANT the error. It has to be 'pickable'.
      • Did you get the 'Can't paste between applications yet'? Once you get it, do it ten more times!
   3. Open the Event Viewer => Applications => Windows Logs => Refresh SORTED BY TIME AND DATE
      1. If you sort by anything else, we'll be tracking stuff all the way back to your last clear.

What do you got?

I had a call with Level 3 this morning, I passed all this information on to them to review with engineering. I have another call scheduled for tomorrow. Thanks for the info. He wanted to turn the Service I have disabled back on, I said NO, I'm working fine.