Clipboard problems (can not copy/paste) in Windows 11

Anonymous
2023-11-27T07:08:13+00:00

Clipboard stops to working in random time during the working day. Can't copy/paste, clipboard manager is empty. No any special actions done before this: it just stops to work in regular routine. I just have to restart Windows and hope to work for a next few hours.

It's make me crazy to restart my computer few times a day. I have complicated environment with VM's, Docker, IDE, SSH Terminals and should restart it JUST BECAUSE SUDDENLY I HAVE NO CLIPBOARD.

HOW IT'S EVEN POSSIBLE TO BREAK THE CLIPBOARD??? I CAN'T BELIEVE IT'S NOT JOKE

Windows 11 is broken! Please fix it!

I know here a lot of people with same issue. Please comment: let's make this problem visible to MS.

Please no generic advises about restart explorer, dism/sfc, troubleshooting and reinstalling my OS.

All of this was tried many times and doesn't solve this deep Windows bug.

My system information:

Windows 11 22H2 (x64), build 22621.2715, all the updates installed (Nov 2023)

Ryzen 7 5800H, 32 Gb RAM

UPDATES:

SOLUTION #1 (JUNE 2024): confirmed and tested

As I noticed before, clipboard issue was always after my computer was left for some time switched on. During this my screensaver was shown and SOME BACKGROUND TASKS performed. This caused the issue 100% of time! I was trying to find and disable background tasks - but it doesn't help.

So, here's my solution: don't let PC to get idle. I've installed Caffeinated utility and keep my PC always awake, even when I'm go out for a few hours or night. AND IT WORKS! For 1 month already no more Clipboard Problem, no any restart! So I recommend to try this method.

SOLUTION #2 (doubtful: works for some)

Discovered by Glen Decker, instructions by Kim-LarryPapp

I hope it can help shine a light. You can follow the steps below. Some things to note, I've placed keystrokes in square brackets to indicate the keyboard touches, and the 'WIN' key refers to the Windows Key on the keyboard. (e.g. [ctrl+alt+del])

  • [Win + R] to open the Run Window
  • [services.msc] => [enter]
  • Click the 'Name' column heading to be sure the items are listed in alphabetical, A to Z.
  • Scroll down to find the item listed 'Connected Devices Platform Service' (Служба платформы подключенных устройств)
  • Double-Click the item to open the properties window.
  • Change the 'Start-up Type' in the drop-down to 'Disabled'. Mine was set to 'Automatic (Delayed)'.
  • Reboot

UPDATE FROM SEPTEMBER 2024:

From the moment I discovered solution #1 I have no issues with clipboard at all - for 3 months in a row!

Just using Caffeinated utility or PowerToys Awake - yes, not fix, but stable workaround. At least I can do my job while Microsoft ignores this issue.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-27T16:32:20+00:00

    Glen, I read through this, and I'm interested in your fix. Can you explain in simple terms what exactly what to do to disable the tasks you mention. If this work I would like to pass it on to Level 3 and the engineers.

    Thank you for your post.

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  2. Anonymous
    2024-06-27T11:06:39+00:00

    This post made me smile!

    Thank you and i will look into applying these updates.

    There is nothing wrong with VB. i still code it in now even though i first started 30 years ago. if it does the job keep using it :D

    This update is great. i will give it a go next time i have the issue.

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  3. Anonymous
    2024-06-27T11:04:50+00:00

    Thank you, after months of working with Microsoft I offered to pack up my P/C and send it to India if they couldn't recreate the problem in the lab. My P/C has been totally rebuilt at least 6 times with a format of the hard drive and the problem was still there. I'll keep you posted with any updates. I think now since they have an open ticket, they can't close it until it's fixed.

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  4. Anonymous
    2024-06-27T10:56:19+00:00

    First, as you all know, everyone was right, it was not the Windows Clip history; I found out not long after the post... Sorry, I'll removed the 'SOLVED's.

    I didn't stop searching there, I couldn't. It was too troublesome to my day. I believe I have actually found the culprit, apologies for not posting earlier. It has been a week now since I've had to reboot (fingers crossed).

    The problem seemed to be getting worse for me. I would constantly receive messages from Excel saying that 'Something is using the clipboard. Content can only be pasted within Excel'... not very useful.

    I started digging into the Event Viewer to see if I could catch it. I chased each error by the CLSID in ROOT to the find the AppID it was calling on, and everytime, it was the same:

    CLSID - {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} 
    
    AppID - {5E176815-9A63-4A69-810F-62E90D36612A} 
    

    This app, the 'Connected Devices Platform Service' will connect everytime you start and create a new instance of itelf as part of the 'Per-User Services'... it assigns random string at the end of the service name (e.g. Connected Devices Platform User Service_b82c9). Something is wrong with it.

    Immediately upon looking deeper at the service and the running tasks, details, etc... it was clear it was stuck in a re-starting mode, but wasn't doing anything. This service is used by Windows to manage connected devices and facilitate interactions between different applications and services on a network. That means pairing and communicating with smartphones, IoT devices, etc. This explains (in my case) why my Bluetooth mouse required I resort back to dongle and why the Windows Phone Link failed the moment Win 11 was introduced.

    For me, this functionality wasn't as important as my clipboard, so I went into the details and changed its startup mode to disabled and rebooted. I still needed to disable the NVIDIA drivers for a clean re-boot, but I believe that's an epic battle between NVIDIA and Intel (630 UHD?).

    Anyway, no more issues. It was happening to me most while in Visual Studio, or at least most noticeably, so I always attributed to VS and never joined the two; that was my first mistake. I didn't consider ALL of the ways I interact with VS, and now that I know more, I understand... I think.

    I have a Logitech M720 Bluetooth. The roller has additional buttons (pushing the mouse left and right vs only down). The logitech software has the capacity to re-map the buttons on the mouse to be any keyboard combo you'd like. Given most of my time going to VS/VB6 (<= I know, I know), mine are mapped to F10/F11(F8/Shift+F8), or step-into and step-over. Apparently, this tool uses CDPService. Everytime I used it, I'd activate it, making the chances higher and higher for fail. Now that I've disabled the service, I've lost the handy little, 'step-over-with-mouse' feature, but I can copy from notepad to Excel...

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  5. Anonymous
    2024-06-27T10:19:06+00:00

    I commend you for persevering!

    Good luck dude.

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