Windows 11 PC freezes and becomes completely unresponsive.

It was a Nvidia driver. I rolled back to previous version, as I reported in Feb, and it has been working fine since then.

APRIII

I am running the same configuration as you are. In December of 2023 my PC began experiencing a very intermittent but total "hang" condition within 5 minutes after coming out of "Sleep" mode. Sometimes only once a month sometimes twice a day. Very random & NO errors posted in the event viewer other than it had a forced power-off because it's the only way to get it going again.

The issue started after I replaced the mother board (at Dell's recommendation) due to a faulty SD card reader. I immediately noticed that when coming out of sleep mode, the PC now takes 15 seconds to wake up whereas before it woke up immediately. Dell worked with me for (2) days to resolve the wake problem but to no avail. That's when I later noticed the intermittent hang condition.

I thought I had it solved when I read about W-11 hanging and being solved with an update which worked for about a month then the problem is back now.

Everything, and I mean everything is up to date as far as firmware, software, BIOS & OS updates go. Right now (as of 5.07.2024) I'm at 23H2 on Windows 11 Pro.

my laptop keeps on freezing

My computer is freezing and non responsive. when I try to open word or excel.

Dell XPS 8940
Windows 11 Pro

Version 22h2

11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.40 GHz

64.0 GB RAM

Two Drive 1.84 TB

It doesn't matter what I doesn't matter if I am using the Web browser or doing something else my Desktop just freeze and becomes completely unresponsive. I have all the Updates from Microsoft and Dell.

What on earth can it be??? Windows is becoming insensibly frustrating!

It would really help if I could talk to someone especially a tech!