Windows 11 PC freezes and becomes completely unresponsive.

Anonymous
2023-10-16T15:08:02+00:00

Dell XPS 8940
Windows 11 Pro

Version 22h2

11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.40 GHz

64.0 GB RAM

Two Drive 1.84 TB

It doesn't matter what I doesn't matter if I am using the Web browser or doing something else my Desktop just freeze and becomes completely unresponsive. I have all the Updates from Microsoft and Dell.

What on earth can it be??? Windows is becoming insensibly frustrating!

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-31T14:18:47+00:00

    Ok, I can confirm the problem was NVIDIA Driver, even after a fresh installation and put all the drivers up to date still was freezing but then I found this link, and I saw they are having the exact same problem, and downgrading the NVIDIA Driver to the previous version stopped the issue.

    https://www.dell.com/community/en/conversations/xps-desktops/xps-8940-freezing-again-after-almost-a-year-without-freezing/650c74c82ae49d628fae48ed?commentId=650dfa4329919c2dc0ff6e4d

    Thanks

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  2. Anonymous
    2023-10-21T10:34:01+00:00

    Hello,

    I am sorry to hear that my solution above did not work.

    If you are going to perform a clean installation, please create the installation media using the Media Creation Tool and refer to the "Clean install of Windows 11 using installation media" section of this support article to make sure that Windows is installed properly.

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  3. Anonymous
    2023-10-20T16:27:17+00:00

    It didn't solve the problem in fact ir froze after I restarted the PC.
    The Erro now was: "Initialization failed because the driver device could not be created. Use the string "000000000100320000000000D71000C013010000250200C000000000000000000000000000000000" to identify the interface for which initialization failed. It represents the MAC address of the failed interface or the  Globally Unique Interface Identifier (GUID) if NetBT was unable to  map from GUID to MAC address. If neither the MAC address nor the GUID were  available, the string represents a cluster device name. '

    I am Wiping out the PC, I cannot keep working like this, it is a pain to re-install everything but I cannot work like this, it is too much.
    Thanks

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  4. Anonymous
    2023-10-20T06:38:34+00:00

    Hello,

    Based on the log, it seems that the network service does not have required permission, so please modify the security permission as the log says:

    • Log in as administrator.
    • Press Windows+R and enter "dcomcnfg".
    • Expand Component services->Computers in the left pane, then right-click "My Computer"->Properties.
    • Select "COM security", and click "Edit default" under "Launch and activation permissions".
    • Click "Add", enter "Network Service" and click "Check names", then click OK to add.
    • Select "Allow" for all 4 permissions, then select OK for all dialogs.
    • Reboot your computer and see whether the issue persists.

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  5. Anonymous
    2023-10-19T16:33:53+00:00

    Thanks for the response.
    I uninstalled a few softwares like NordVPN, and stopped others from starting up when the PC turn On, and I found that the computer will freeze after many minutes without touching it, like moving the mouse, or typing.

    This is the error now:
    The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout. (DistributerCOM 10010)

    Could it be that some hardware goes to sleep? or something like that?

    Thank you.

    Note:
    This is the warning before the error:

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

     and APPID 

    {15C20B67-12E7-4BB6-92BB-7AFF07997402}

     to the user ****** SID (S-1-5-21-2365239467-1798812253-1680257696-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

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