Hi, good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Microsoft is taking its usual gradual process to rolling out the update, offering the upgrade in stages beginning with those whose devices Microsoft believes are the most likely to successfully install the upgrade.
If it is not shown in the Windows update settings, I recommend using the Windows 11 Installation assistant to upgrade to Windows 11 23H2 manually.
https://www.microsoft.com/en-us/software-downlo...
Note: It's always a good practice to backup your important files first before performing any Windows upgrade or reinstallation.
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor