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I have been trying, unsuccessfully, to update my Lenovo Thinkpad T490 to Windows 11. Last resort before going to some kind of paid solution is to throw this out to the community. Here's a summary of what I have tried already.
Windows has been not-so-gently nagging me to upgrade from Windows 10 to Windows 11 for at least 18 months and assures me that my computer can run it. There is about 32 GB free space on the hard drive. Drivers are up to date.
When I use the Update function from the Settings the update downloads and I am prompted to reboot. During the reboot, I can see the screen indicating the progress of the installation, but in the end the system is still in Windows 10. The message below is displayed in the Windows Update screen "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007001f)"
When I use the Windows 11 Installation Assistant the update also downloads successfully, but the computer still boots back into Windows 10. The only difference is that the message in the Windows Update page in settings now references the code 0xc00000f0.
Similarly, if I use the media creation tool to create a .ISO file, the update downloads, but the installation still fails.
I have also tried updating from a clean reboot, removing the laptop from the docking station to ensure that no external devices (other than Logitech wireless mouse and keyboard) are connected, and uninstalled the McAfee antivirus program that my ISP provides.
I have also tried all of the suggested fixes and scans from this YouTube video: https://www.youtube.com/watch?v=1Pz52tUWNPU.
I'm out of ideas. If anyone can suggest further steps, I'd love to hear them.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There are a lot of unwanted/invalid profiles. Download and run del_unwanted_profiles.reg. Click Yes to confirm.
(As you've already backed up the key to "Profilebad.hive", go ahead and run the above registry fix without any hesitation.)
Re-run the Windows setup now.
Running the WDV tests above caused a BSOD on boot up. The system did not make it to the Windows log-in screen, so I had to use the procedure to boot into Safe Mode from a blank screen.
The BSOD displayed the following message:
Driver_Verifier_Detected_Violation
LMoufilt.sys.
Here is the V2 folder.
A quick search for this file indicates that it is related to the Logitech mouse. Throughout this process I have had my Logitech M310 USB wireless mouse connected to the system. I assume that first step would be to update or delete and reinstall the driver. Or should I just remove the mouse from the system and just use the touch pad for the next attempt to update to Windows 11?
lmoufilt Logitech SetPoint KMDF Mouse Filter Driver c:\windows\system32\drivers\lmoufilt.sys
After a successful upgrade plan to reinstall the mouse and driver.
Restart WDV using the same customized tests.
If there is no immediate crash then:
a) post verifier / querysettings results
b) restart WDV with all customized tests except:
[ ] 0x00000004 Randomized low resources simulation.
Report any major performance problems including very slow reboot.
For any BSOD post a new V2 share link into the newest post.
To uninstall the mouse is it sufficient to simply delete c:\windows\system32\drivers\lmoufilt.sys, or should this be done from the device manager (see image)
Open ACP and copy and paste:
pnputil /delete-driver oem226.inf /uninstall /force
(Post an image or share link displaying the command with results.)
shutdown /r
After reboot restart WDV using the information in the prior post.
