Windows 11 23H2 installation fails

Anonymous
2023-11-09T20:12:14+00:00

I have been trying, unsuccessfully, to update my Lenovo Thinkpad T490 to Windows 11. Last resort before going to some kind of paid solution is to throw this out to the community. Here's a summary of what I have tried already.

Windows has been not-so-gently nagging me to upgrade from Windows 10 to Windows 11 for at least 18 months and assures me that my computer can run it. There is about 32 GB free space on the hard drive. Drivers are up to date.

When I use the Update function from the Settings the update downloads and I am prompted to reboot. During the reboot, I can see the screen indicating the progress of the installation, but in the end the system is still in Windows 10. The message below is displayed in the Windows Update screen "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007001f)"

When I use the Windows 11 Installation Assistant the update also downloads successfully, but the computer still boots back into Windows 10. The only difference is that the message in the Windows Update page in settings now references the code 0xc00000f0.

Similarly, if I use the media creation tool to create a .ISO file, the update downloads, but the installation still fails.

I have also tried updating from a clean reboot, removing the laptop from the docking station to ensure that no external devices (other than Logitech wireless mouse and keyboard) are connected, and uninstalled the McAfee antivirus program that my ISP provides.

I have also tried all of the suggested fixes and scans from this YouTube video: https://www.youtube.com/watch?v=1Pz52tUWNPU.

I'm out of ideas. If anyone can suggest further steps, I'd love to hear them.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh 181.6K Reputation points Volunteer Moderator
2023-11-25T19:06:44+00:00

There are a lot of unwanted/invalid profiles. Download and run del_unwanted_profiles.reg. Click Yes to confirm.

(As you've already backed up the key to "Profilebad.hive", go ahead and run the above registry fix without any hesitation.)

Re-run the Windows setup now.

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  1. Anonymous
    2023-11-10T15:52:13+00:00

    Here is the output from the V2 log collector and Tune_up_plus_log.

    The PC HealthCheck program does not appear to be very useful, as it just tells me what the Windows Update page does; that the computer "meets requirements" for Windows 11. However, the text on the Windows 11 System Requirements page seems to contradict this. It specifies that 64 GB storage is required, which is more than I have left on my C: drive. I will clean this up and then run the update again.

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  2. Anonymous
    2023-11-10T17:01:43+00:00

    I'm not using file compression. Also don't understand the reference to 2014 as the computer was purchased (new) in 2019.

    However, as I noted earlier, the text on the Microsoft Support Windows 11 Requirements Page says that 64 GB storage is needed, while I only have about 32. I'm cleaning up the drive now and then attempt the update again.

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  3. Anonymous
    2023-11-10T17:21:12+00:00
    1. Please run the McAfee uninstall tool:

    mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view

    1. Make sure that Microsoft defender is on.
    2. Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 11 Tutorial | Windows 11 Forum (elevenforum.com)

    1. Create a new restore point:

    Create System Restore Point in Windows 11 Tutorial | Windows 11 Forum (elevenforum.com)

    1. Run: SeaTools for Windows long generic test: (all drives)

    https://www.seagate.com/content/dam/...00869623_B.pdf

    https://www.seagate.com/content/dam/...sInstaller.exe

    Post a share link into this thread using one drive, drop box, or google drive.

    1. Run:   HD tune (free or trial) (all drives)
      HD Tune website
      a) Health
      b) Benchmark
      c) Full error scan

    Post a share link into this thread using one drive, drop box, or google drive

    1. After completing all of the above steps detach Hitachi HDS721010CLA332 USB Device and perform an in place upgrade repair while disconnected from the Internet:

    Repair Install Windows 11 with an In-place Upgrade Tutorial | Windows 11 Forum (elevenforum.com)

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