Windows 11 23H2 installation fails

Anonymous
2023-11-09T20:12:14+00:00

I have been trying, unsuccessfully, to update my Lenovo Thinkpad T490 to Windows 11. Last resort before going to some kind of paid solution is to throw this out to the community. Here's a summary of what I have tried already.

Windows has been not-so-gently nagging me to upgrade from Windows 10 to Windows 11 for at least 18 months and assures me that my computer can run it. There is about 32 GB free space on the hard drive. Drivers are up to date.

When I use the Update function from the Settings the update downloads and I am prompted to reboot. During the reboot, I can see the screen indicating the progress of the installation, but in the end the system is still in Windows 10. The message below is displayed in the Windows Update screen "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007001f)"

When I use the Windows 11 Installation Assistant the update also downloads successfully, but the computer still boots back into Windows 10. The only difference is that the message in the Windows Update page in settings now references the code 0xc00000f0.

Similarly, if I use the media creation tool to create a .ISO file, the update downloads, but the installation still fails.

I have also tried updating from a clean reboot, removing the laptop from the docking station to ensure that no external devices (other than Logitech wireless mouse and keyboard) are connected, and uninstalled the McAfee antivirus program that my ISP provides.

I have also tried all of the suggested fixes and scans from this YouTube video: https://www.youtube.com/watch?v=1Pz52tUWNPU.

I'm out of ideas. If anyone can suggest further steps, I'd love to hear them.

Windows for home | Windows 11 | Windows update

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Answer accepted by question author
Ramesh 181.6K Reputation points Volunteer Moderator
2023-11-25T19:06:44+00:00

There are a lot of unwanted/invalid profiles. Download and run del_unwanted_profiles.reg. Click Yes to confirm.

(As you've already backed up the key to "Profilebad.hive", go ahead and run the above registry fix without any hesitation.)

Re-run the Windows setup now.

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  1. Anonymous
    2023-11-20T04:25:54+00:00

    Here's the screen outputfrom running the command and the Profilebad.hive file that was created.

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  2. Anonymous
    2023-11-20T04:01:46+00:00

    Open administrative command prompt and copy and paste:

    mkdir c:\RegistryBackup

    reg save "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" c:\RegistryBackup\Profilebad.hive

    Post an image or share link into this thread displaying the command with results.

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  3. Anonymous
    2023-11-19T20:35:11+00:00

    I have taken a look with the registry editor without making any changes. Here are some of the images that you requested.

    *-*-1011

    *-*-1002

    the \ProfileList folder did not show the Administrator, DefaultAccount, guest or WDAGUtilityAccount. Also, I could not find a duplicates of *-*-1011 or *-*-1002 in \ProfileList.

    I did find a *-*-1002 profile in the CurrentVersion folder:

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  4. Anonymous
    2023-11-19T16:28:50+00:00

    I have deleted and then reinstalled the Synaptics pointing device using the driver installation package from the Lenovo site.

    Before tinkering with the registry, I need to understand a bit better how to recover if there is a problem.

    I created an image of the partition required to backup and restore Windows on an external USB drive using the trial version of the Macrium Reflect 8 Home software. To guard against the possibility that I would not be able boot into Windows at all, I tried to also create rescue media on the same drive. However, although File Explorer indicates that this USB drive has 328 GB of free space, I get the error message "The USB disk does not have enough free space."

    There's obviously something I'm not understanding about the backup and recovery process.

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