Windows 11 23H2 installation fails

Anonymous
2023-11-09T20:12:14+00:00

I have been trying, unsuccessfully, to update my Lenovo Thinkpad T490 to Windows 11. Last resort before going to some kind of paid solution is to throw this out to the community. Here's a summary of what I have tried already.

Windows has been not-so-gently nagging me to upgrade from Windows 10 to Windows 11 for at least 18 months and assures me that my computer can run it. There is about 32 GB free space on the hard drive. Drivers are up to date.

When I use the Update function from the Settings the update downloads and I am prompted to reboot. During the reboot, I can see the screen indicating the progress of the installation, but in the end the system is still in Windows 10. The message below is displayed in the Windows Update screen "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007001f)"

When I use the Windows 11 Installation Assistant the update also downloads successfully, but the computer still boots back into Windows 10. The only difference is that the message in the Windows Update page in settings now references the code 0xc00000f0.

Similarly, if I use the media creation tool to create a .ISO file, the update downloads, but the installation still fails.

I have also tried updating from a clean reboot, removing the laptop from the docking station to ensure that no external devices (other than Logitech wireless mouse and keyboard) are connected, and uninstalled the McAfee antivirus program that my ISP provides.

I have also tried all of the suggested fixes and scans from this YouTube video: https://www.youtube.com/watch?v=1Pz52tUWNPU.

I'm out of ideas. If anyone can suggest further steps, I'd love to hear them.

Windows for home | Windows 11 | Windows update

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Ramesh 181.6K Reputation points Volunteer Moderator
2023-11-25T19:06:44+00:00

There are a lot of unwanted/invalid profiles. Download and run del_unwanted_profiles.reg. Click Yes to confirm.

(As you've already backed up the key to "Profilebad.hive", go ahead and run the above registry fix without any hesitation.)

Re-run the Windows setup now.

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  1. Igor Leyko 112.4K Reputation points Independent Advisor
    2023-11-10T13:28:06+00:00

    P.S. Sorry but Windows did not "assures me that my computer can run it". It says your computer meets Windows 11 requirements and nothing more. It does not check and cannot guarantee that all components are compatible with Windows 11.

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  2. Igor Leyko 112.4K Reputation points Independent Advisor
    2023-11-10T13:25:02+00:00

    Seems something is wrong with your system. Did you run McAfee PC Optimizer or any other optimizing or registry cleaning tools?

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  3. Anonymous
    2023-11-10T05:18:55+00:00
    1. Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    Make sure that share links are available without sign in.

    1. Run:

    a) Tuneup plus:

    b) Upgrade failure info:

    (Bat scripts by default prompt antivirus software and require manual overrides)

    Tuneup_plus_log.bat****✔️ 【Last updated on February 18, 2022】.For non-members: 👉 Tuneup_plus_log.zip****✔️ 【Extract the batch file from the ZIP file】

    https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

    Batch files for use in BSOD debugging - Windows 10 Forums (tenforums.com)

    Post share links into this thread using one drive, drop box, or google drive

    1. Run: https://www.microsoft.com/windows/windows-11#pchealthcheck

    Windows 11 System Requirements - Microsoft Support

    Post images or share links into this thread using one drive, drop box, or google drive.

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  4. Ramesh 181.6K Reputation points Volunteer Moderator
    2023-11-10T05:05:47+00:00

    Please share your setup logs.

    • Open the "C:$WINDOWS.~BT\Sources" folder.
    • Select the two folders, "Panther" and "Rollback" (if present).
    • Copy the two folders to the desktop and Zip them.
    • Upload the zip file to OneDrive/Dropbox/WeTransfer.

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