This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have been trying, unsuccessfully, to update my Lenovo Thinkpad T490 to Windows 11. Last resort before going to some kind of paid solution is to throw this out to the community. Here's a summary of what I have tried already.
Windows has been not-so-gently nagging me to upgrade from Windows 10 to Windows 11 for at least 18 months and assures me that my computer can run it. There is about 32 GB free space on the hard drive. Drivers are up to date.
When I use the Update function from the Settings the update downloads and I am prompted to reboot. During the reboot, I can see the screen indicating the progress of the installation, but in the end the system is still in Windows 10. The message below is displayed in the Windows Update screen "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007001f)"
When I use the Windows 11 Installation Assistant the update also downloads successfully, but the computer still boots back into Windows 10. The only difference is that the message in the Windows Update page in settings now references the code 0xc00000f0.
Similarly, if I use the media creation tool to create a .ISO file, the update downloads, but the installation still fails.
I have also tried updating from a clean reboot, removing the laptop from the docking station to ensure that no external devices (other than Logitech wireless mouse and keyboard) are connected, and uninstalled the McAfee antivirus program that my ISP provides.
I have also tried all of the suggested fixes and scans from this YouTube video: https://www.youtube.com/watch?v=1Pz52tUWNPU.
I'm out of ideas. If anyone can suggest further steps, I'd love to hear them.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There are a lot of unwanted/invalid profiles. Download and run del_unwanted_profiles.reg. Click Yes to confirm.
(As you've already backed up the key to "Profilebad.hive", go ahead and run the above registry fix without any hesitation.)
Re-run the Windows setup now.
The attached text file shows output of wmic useraccount getname, SID.
Also successfully ran
reg delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3500363459-521735857-517695297-1017" /f.
Will await further comment before trying Windows 11 update.
The screen shot link was not seen in the prior post.
Post a new: wmic useraccount get name,SID
Run:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3500363459-521735857-517695297-1017" /f
2023-11-23 11:19:59, Info [0x0803b8] MIG Processing profile: C:\Users\ninjauser
2023-11-23 11:19:59, Warning MIG LookupAccountSidW failed. Error: 0x00000534[gle=0x00000534]
2023-11-23 11:19:59, Warning [0x0803ba] MIG Found valid profile but can't get user credentials. User SID: S-1-5-21-3500363459-521735857-517695297-1017. Error: 0x00000534[gle=0x000000cb]
2023-11-23 11:19:59, Warning MIG Duplicate profile detected for user S-1-5-21-3500363459-521735857-517695297-1017(C:\Users\ninjauser) vs. S-1-5-21-3500363459-521735857-517695297-1002(C:\Users\ninjauser).
2023-11-23 11:19:59, Info MIG AdjustPrivilege: Privilege SeCreateSymbolicLinkPrivilege will be Disabled
2023-11-23 11:19:59, Info MIG Privilege has been disabled
2023-11-23 11:19:59, Info MIG AdjustPrivilege: Privilege SeDebugPrivilege will be Disabled
2023-11-23 11:19:59, Info MIG Privilege has been disabled
2023-11-23 11:19:59, Info MIG AdjustPrivilege: Privilege SeTakeOwnershipPrivilege will be Disabled
2023-11-23 11:19:59, Info MIG Privilege has been disabled
2023-11-23 11:19:59, Info MIG AdjustPrivilege: Privilege SeSecurityPrivilege will be Disabled
2023-11-23 11:19:59, Info MIG Privilege has been disabled
2023-11-23 11:19:59, Error MigPlatformStartupOnline caught exception: Win32Exception: Duplicate profile detected for S-1-5-21-3500363459-521735857-517695297-1017. Abandoning.: The specified user does not have a valid profile. [0x000004E5] class Mig::CUserContext *__cdecl Mig::COnlineWinNTPlatform::AddUserContext(class Mig::CRegistryDataStore *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::Array<class UnBCL::String *> *,int,struct _FILETIME,int,int,int,class UnBCL::String *,class UnBCL::String *)
2023-11-23 11:19:59, Info Leaving MigPlatformStartupOnline method
2023-11-23 11:19:59, Info Leaving MigStartupOnline method
2023-11-23 11:19:59, Error SP pSPDoMainGather: Engine initialization failed with error: 0x00000004
2023-11-23 11:19:59, Info SP SPExecuteGather: End run. Result: 0x00000004
2023-11-23 11:19:59, Error SP CGatherData: Migration phase failed. Status: 4
I ran reg delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3500363459-521735857-517695297-1015" /f, which completed successfully.
Attempted Windows 11 update as previously: from ISO file on USB stick, clean boot environment, no internet and Bitlocker turned off. Installation failed.
Here are the V2 logs and Update failure info.
With regard to the many duplicate users, here is a screenshot of my C:/users folder. There are 34 folders titled "ninjauser.LAPTOP-77BR5948.x." Do we need all of these and is there are way to determine and delete the non-essential profiles?
@Ramesh Srinivasan
The collected logs reported migration problems (user profiles).
Any thoughts on a faster method to troubleshoot?
Win32Exception: Duplicate profile detected for S-1-5-21-3500363459-521735857-517695297-1015. Abandoning.: The specified user does not have a valid profile.
reg delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3500363459-521735857-517695297-1015" /f
2023-11-21 15:51:00, Info [0x0803b8] MIG Processing profile: C:\Users\ninjauser
2023-11-21 15:51:00, Warning MIG LookupAccountSidW failed. Error: 0x00000534[gle=0x00000534]
2023-11-21 15:51:00, Warning [0x0803ba] MIG Found valid profile but can't get user credentials. User SID: S-1-5-21-3500363459-521735857-517695297-1039. Error: 0x00000534[gle=0x000000cb]
2023-11-21 15:51:00, Warning MIG Duplicate profile detected for user S-1-5-21-3500363459-521735857-517695297-1039(C:\Users\ninjauser) vs. S-1-5-21-3500363459-521735857-517695297-1032(C:\Users\ninjauser).
2023-11-21 15:51:00, Info MIG Duplicate profile detected for S-1-5-21-3500363459-521735857-517695297-1039. Continuing due to environment variable override.
2023-11-21 15:51:00, Info [0x0803b8] MIG Processing profile: C:\Users\ninjauser
2023-11-21 15:51:00, Warning MIG LookupAccountSidW failed. Error: 0x00000534[gle=0x00000534]
2023-11-21 15:51:00, Warning [0x0803ba] MIG Found valid profile but can't get user credentials. User SID: S-1-5-21-3500363459-521735857-517695297-1037. Error: 0x00000534[gle=0x000000cb]
2023-11-21 15:51:00, Warning MIG Duplicate profile detected for user S-1-5-21-3500363459-521735857-517695297-1037(C:\Users\ninjauser) vs. S-1-5-21-3500363459-521735857-517695297-1032(C:\Users\ninjauser).
2023-11-21 15:51:00, Info MIG Duplicate profile detected for S-1-5-21-3500363459-521735857-517695297-1037. Continuing due to environment variable override.
2023-11-21 15:51:00, Info [0x0803b8] MIG Processing profile: C:\Users\ninjauser
2023-11-21 15:51:00, Warning MIG LookupAccountSidW failed. Error: 0x00000534[gle=0x00000534]
2023-11-21 15:51:00, Warning [0x0803ba] MIG Found valid profile but can't get user credentials. User SID: S-1-5-21-3500363459-521735857-517695297-1035. Error: 0x00000534[gle=0x000000cb]
2023-11-21 15:51:00, Warning MIG Duplicate profile detected for user S-1-5-21-3500363459-521735857-517695297-1035(C:\Users\ninjauser) vs. S-1-5-21-3500363459-521735857-517695297-1032(C:\Users\ninjauser).
2023-11-21 15:51:00, Info MIG Duplicate profile detected for S-1-5-21-3500363459-521735857-517695297-1035. Continuing due to environment variable override.
2023-11-21 15:51:00, Info [0x0803b8] MIG Processing profile: C:\Users\ninjauser
2023-11-21 15:51:00, Warning MIG LookupAccountSidW failed. Error: 0x00000534[gle=0x00000534]
2023-11-21 15:51:00, Warning [0x0803ba] MIG Found valid profile but can't get user credentials. User SID: S-1-5-21-3500363459-521735857-517695297-1032. Error: 0x00000534[gle=0x000000cb]
2023-11-21 15:51:00, Warning MIG Duplicate profile detected for user S-1-5-21-3500363459-521735857-517695297-1032(C:\Users\ninjauser) vs. S-1-5-21-3500363459-521735857-517695297-1021(C:\Users\ninjauser).
2023-11-21 15:51:00, Info MIG Duplicate profile detected for S-1-5-21-3500363459-521735857-517695297-1032. Continuing due to environment variable override.
